Cloud Success Services - Early Career Talent

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the team

The Customer Success Management and Engagement Team is part of SAP's CBO Organization, driven by the guiding principle of maximizing bookings and cloud revenue while minimizing churn. This team serves as the cornerstone of customer engagement, championing adoption, consumption, and the achievement of customer business outcomes. By delivering measurable value and ensuring successful renewals.

What you’ll do

Position title: Cloud Success Services – Early Career Talent

Location: Santiago, Chile (Hybrid)

Type of Contract: Temporary

Start date: January 2025

Duration: 6 up to 12 months

Role Description

The Early Career Talent will work in the South Area of Cloud Success Services, responsible for leading multiples information tracking withing the area. This person will be accountable for the specific follow up of all SAP Cloud Projects with multiple Partners across South Region and accountable for the ideation and implementation of a specific dashboard to track how projects are performing in SAP customers and how our customers are adopting our Cloud Solutions.

General role tasks and requirements:

• Keep updated Customer Dashboard
• Executive Internal Summaries
• Alert potential risks in regards Cloud Consumption.
• Regular communications with SAP Partners across South Region (Argentina, Chile, Peru, Uruguay, Bolivia, and Paraguay)
• Generate and regularly send key information to Key Stakeholders
• To be accountable for updating the proper information within SAP systems.
• Anticipate any type of risk about Cloud Projects in customers.
• Be able to lead multiple conversations with Partners and internal teams in regards Cloud Adoption.
• Generate specific ad-hoc presentations for Councils and internal meetings. 

What you bring 

- Education 

• Must be a recent graduate.
• Preferably in the field of Civil Engineering or Comercial Engineering.
• Administration, or related courses students are also welcome to apply.

- Requirements and Experience

• Advanced English
• Advanced in Microsoft Excel and PowerPoint
• Knowledge of automations with Office 365
• Intermediate in Microsoft Project
• Excellent analytical skills and effective problem-solving skills.
• Good communicator who likes to work in a multinational team environment
• Excellent organizational skills
• Strong in teamwork and ability to learn and adapt quickly
• Able to demonstrate strong analytical skills
• Can confidently work under pressure
• Time management to arrange a weekly and monthly time schedule

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411760  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.