Customer Success Partner Senior Advisor - F/M

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Job Title: Digital Customer Success Partner - SAP Concur (French/English speaking)

Meet your team
 
Our Customer Success organization serves as a focal point for our customers to achieve success with Concur.  As a Digital Customer Success Partner, you will be responsible for a large portfolio of Enterprise customers.  Digital CSP’s will use a low touch/virtual engagement to provide an excellent customer experience by leveraging digital tools and technology.  In this role, you will spend your days partnering with our Enterprise customers providing strategic recommendations that maximize the benefits of their subscription with Concur.
 
What you’ll do
 
•    Complete proactive customer outreach at all stages of the customer lifecycle
•    Meet & exceed account retention and revenue goals
•    Conduct customer business reviews to drive adoption and expansion of services
•    Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities
•    Establish relationships with customers as trusted advisor and drive customer value realization
•    Contribute to process development and organizational growth projects
•    Maintain a clean book of business and ensure data integrity for the business
•    Be a client advocate and a voice of reason as you cross-collaborate across internal teams
•    Be a Concur product expert
 
What you bring
 
•    Experience in Customer Success, Customer Engagement or Account Management role
•    Account management experience with a large portfolio of existing companies with a high-level of complexity
•    Proven ability to work with virtual/social tools to engage with customers
•    Track record in establishing, maintaining, and growing customer relationships
•    Experience developing account strategies that deliver value and insights relevant and unique to each customer
•    Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
•    Highly structured approach with strong collaboration, communication, and problem-solving skills – ability to handle issue resolution and navigate customers
•    Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems

•    Fluency in English and French 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410222  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.