Solution Advisor Senior Specialist - F/M

What you’ll do

Drive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value and ensure high renewal rates.
 

The Customer Experience Solution Advisor Specialist brings well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP Customer Experience and partner solutions. The ideal candidate will have strong presentation skills, deep knowledge of CX/CRM market, and the ability to engage with stakeholders at all levels. The individual will act as a subject matter expert on SAP Customer Experience cloud solutions, staying current on product updates, new features, and industry trends.

Account team Engagement:

• Engage customers early in the sales cycle, matching needs to SAP Customer Experience and partner solutions, and advising account teams on opportunities based on success probabilities and strategic account positions
• Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping, technical discoveries, and the case for change.
• Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
• Provide expertise to the account team and to the development of the account strategy.

• Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs.
• Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, utilizing standard messaging and digital assets throughout the customer journey
• Collaborate with customers and partners to co-create an agreed-upon SAP vision, aligning messaging and gaining customer trust
• Ensure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer value
• Continuously explore and communicate the added value of SAP solutions to each account, supporting the process of value expansion and increased revenue.

Customer Lifecycle Engagement:

• Effectively transition the deal to on-boarding teams / partner / Field Services/ Customer Success.
• Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.
• Provide expertise through the customers' successful deployments and realization of value, as required.

What you bring

• advanced technical or business skills and special knowledge in Customer Experience area (CRM, Service, Commerce and/or Marketing)
• understanding of the lead-to-cash process, experience with complex Retail process analysis and mapping is a plus
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• Ability to work collaboratively in a team-oriented environment while being self-motivated to take initiative
• Ability to engage through storytelling
• Fluency in French and English
• at least 5 years experience with increasing amount of responsibility

Meet your team

Our Customer Experience team at SAP is a dynamic and collaborative group of professionals dedicated to enhancing the customer journey through innovative solutions. Comprised of talented individuals with diverse backgrounds in technology, business, and customer service, our team thrives on creativity, teamwork, and a shared passion for delivering excellence. We foster a supportive and inclusive environment where everyone's ideas are valued, and continuous learning is encouraged. Joining our team means becoming part of a forward-thinking group that is committed to driving meaningful business outcomes and exceptional customer experiences.