Sales

Customer Success Partner Advisor (m/f/d): SAP Signavio

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Summary & Role Information

In this role you will be working in a cross-functional team who values trust, respect and diversity.

We are looking for people who share our passion for creating products that people love to use. To thrive in this role you are someone who appreciates close collaboration, open communication, and feedback.

 

Role Description:

  • Manage the overall customer relationship in close alignment with sales.
  • Accountable for customer’s overall success, including renewals, adoption of SAP Signavio’s solution, customer health, and satisfaction.
  • Develop a joint success plan based on customer’s business goals.
  • Maintain strategic alignment with customer and drive goal achievement.
  • Act as an interface between product management and the customer to drive product development
  • Share insights about customer use cases and issues with SAP Signavio’s strategists and Product Leadership.
  • Collaborate with Professional Services for customer enablement and deployments.
  • Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.

 

Experience:

  • 5+ years experience in process management or process consulting
  • Prior experience in Customer Success Management, Technical Account Management 
  • Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP Signavio.
  • Deep understanding of Saas BPM technology or closely related.
  • Demonstrated ability to manage priorities in complex problem-solving scenarios
  • Fluent in English.

 

About the Team

Building on SAP's intelligent enterprise strategy, it is the mission of Business Process Intelligence to assist our customers in navigating through their digital transformation and help them understand and improve their business processes in a data-driven way. Together, with the acquisition of Signavio, a recognized and strong market leader in the process excellence and intelligence area, we are creating a comprehensive, end-to-end Business Process Intelligence (BPI) offering for our customers! Our purpose is to help our customers innovate in an ever-changing world!

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:321904 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  321904
Posted Date:  Jun 27, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Middlesex, GB, TW148HD

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