Customer Service and Support

Product Solution Architect

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




This role sits in the Product Adoption Acceleration Team. Product Solution Architects are responsible for proactively developing technical tools and mechanisms within and in support of the application to drive SAP Fieldglass’ self-service strategy. They are focused on constant innovation, improving the customer experience, and expediting time and simplicity to deployment and adoption. Examples of projects you may work on: Establishing and implementing methodologies for pre-configured environments, product adoption accelerators; automate product provisioning/ de-provisioning of non-production environments and configuration transport; simply admin menu and user experience; improve configuration management tools.


What you’ll do

  • Recommend product innovations and initiatives that enable customers and partners to be less reliant on services to realize value and improve ease of product adoption and consumption growth. 
  • Collaborate across departments and Board Areas to identify opportunities for enhancing the customer experience consistent with the Product Success vision  
    • create and maintain standard processes consistent with established business process methodology and SAP standards 
    • design, build, rollout, and maintain standard pre-configured solutions designed for sustainability and program growth 
    • influence established standards and practices throughout the value chain to align with a product-led operating model improving customer and partner experiences  
  • Lead key innovation initiatives, from concept to deployment including cross team communication, content and enablement 
  • Provide input on accelerator content strategy and direction  
  • Participate and contribute to cross-functional discussions related to future product content processes and strategies; participate in the implementation and use of technologies that further enhance our ability to produce high quality content 
  • Design compelling messages and positioning strategies that resonate with customers  
  • Build strong relationships with key stakeholders from all organization levels within and outside of Product Success 


What you bring

  • 7+ years of consulting experience
  • Bachelor’s degree or equivalent work experience in information systems, business, marketing, or equivalent 
  • Advanced level understanding of the SAP Fieldglass application
  • Comprehensive knowledge of SAP cloud products, especially the Intelligent Spend LOBs, and how each system works together
  • Understanding of Total Workforce Management space, including trends, gaps, etc.
  • Knowledge of SAP and SAP Fieldglass Integration framework
  • Technically creative and open-minded
  • Analytical and creative problem-solving skills 
  • Strong project management skills
  • Detail oriented with strong organizational skills
  • Strong written and verbal communication skills
  • Self-starter, proactive, interested in developing new skills and ways of working
  • Strong cross team collaboration skills, with ability to influence internal stakeholders across various teams and functions
  • Thrives in a dynamic environment with shifting roles and responsibilities, continually demonstrates a "get it done" attitude





We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:324804 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  324804
Posted Date:  Jun 5, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

London, GB, EC3M 7AF

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