Solution Advisor Expert HCM
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
The Solution Advisor Expert is a strategic customer-facing leader who combines deep HCM expertise with strong business acumen to drive cloud adoption, customer value, and innovation across key accounts in the UK. You will shape transformative HR solutions, strengthen customer success, and guide organizations on how to leverage the latest SAP technologies — especially AI and next‑generation HCM capabilities — while supporting the broader One SAP strategy.
Key Responsibilities
- Serve as the HCM solution lead for assigned accounts, shaping solution strategy and aligning to customer priorities
- Lead the end-to-end value journey by understanding HR challenges, mapping future-state processes, and creating transformation roadmaps
- Identify new opportunities within existing accounts, contributing to pipeline growth and cloud revenue
- Drive early customer engagement on new HCM and AI innovations, validate use cases, and influence SAP’s roadmap
- Support demos, prototypes, and proof-of-concepts, ensuring readiness of HCM content, assets, and environments
- Deliver compelling value stories, ROI cases, and solution narratives to accelerate executive alignment and influence decision-making
- Support pricing, commercial discussions, and renewal cycles to ensure long-term success and cloud consumption
- Strengthen customer relationships at all levels, including HR leadership and C‑suite stakeholders
- Partner with consulting firms and key ecosystem players to co‑innovate and execute joint go‑to‑market activity
- Collaborate closely with Sales, Product, Marketing, Customer Success, and Value Advisory to ensure a unified customer experience
- Maintain strong expertise in SAP HCM, SuccessFactors, AI trends, and competitive offerings
Qualifications & Competencies
- Bachelor’s degree in Business, HR, IT, or related field
- 10–15 years' experience in consulting, HCM transformation, solution advisory, or enterprise SaaS roles
- Strong track record influencing senior HR and business stakeholders, ideally including C‑suite
- Deep knowledge of SAP SuccessFactors and HCM processes, with interest in AI‑driven innovation
- Experience in solution sales, account growth, or customer success in complex SaaS environments
- Skilled in value-based storytelling, business case creation, and solution positioning
- Strong communication, facilitation, negotiation, and stakeholder management skills
- Ability to work effectively across matrix teams and drive alignment without direct authority
- Analytical thinker with a problem-solving mindset and passion for continuous improvement
Why This Role Matters
This role is central to shaping SAP’s leadership in the HCM and AI space. As a Solution Advisor Expert, you will help UK customers transform their HR function, adopt intelligent technologies, and realise measurable value from their investment in SAP. You will influence strategic decisions, showcase innovation, and guide organisations through meaningful workforce transformation — making a direct impact on their talent strategy, employee experience, and long-term success.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 445360 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
London, GB, EC3M 7AF
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