Technology Senior Consultant (can be based anywhere in EMEA North)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

What you’ll do

SAP is searching for a Customer Data Cloud (Gigya) Senior Technical consultant to join the team of Experts in Northern Europe, (this role can be based anywhere in EMEA North). NOTE: This role requires eligibility to work within the UK or Northern Europe - visa sponsorhip is not available.

SAP’s Customer Data Cloud allows its customers to elevate customer experiences across marketing, commerce, sales, and service. SAP Customer Data Platform bridges online and offline data to help you understand your customers and deliver relevant, trusted, and personalised engagements.  In Addition, SAP’s Customer Data Platform offers seamless customer experiences at scale with flexible registration & social authentication and safeguards digital customer engagements with federated standards; single-sign on; and risk-based, multifactor, and passwordless authentication options.

As a Technical Consultant you focus on customer-facing engagements as a consulting engineer. Candidates must demonstrate established technical development skill-sets with commensurate levels of external consulting capabilities. This team member will report to the Regional Practice Manager for the SAP EMEA N Services team. This position is based in the UK or Netherlands, with expectation of 0-50% travel to customer sites for workshop sessions, the rest is done remotely.

Your Responsibilities:

• Leverage technical and business acumen to provide world class post-sales consulting, implementation reviews and product delivery for enterprise customers across the region
• Provide technical leadership for multiple customers concurrently in various stages of their project implementation
• Apply judgment for customer design decisions and system architecture, helping with the optimal technical solution leveraging the CDC platform across web-based, mobile, and IoT digital properties
• Engage with customers and drive the technical discussion at remote and onsite workshop sessions
• Work to troubleshoot issues reported by clients, involving both the clients’ websites and mobile applications
• Develop detailed technical documentation that fits the standards of CDC Global Services project methodology 
• Provide technical expertise and solutions in a variety of environments including server-side (PHP, Java, .NET), mobile (iOS, Android) and client-side (REST, JavaScript)
• Design, code, and test technical proof of concepts (POCs) and implementation customizations on behalf of our customers
• Achieve billable and customer utilization targets
• Plan and execute strategy for the migration of existing accounts, subscriptions, and user registration records from existing customer systems into the CDC platform
• Design, implement and test scheduled batch ETL processes used to sync data between the CDC platform and the customer’s own auxiliary systems
• Support the customer with formal QA and UAT review, as well as pre-launch preparation and planning with hypercare support
• Identifying opportunities to maximize customer’s business value of CDC, and with the support of Global Services and Account Management departments, upsell additional product or service

What you bring:

• Front-end web development experience with HTML, CSS, REST, JavaScript and JS libraries such as jQuery, AngularJS and React
• Server-side development experience with at least one server platform such as .NET, Java, PHP, and/or node.js
• Understand web technologies (HTTP , TLS, Proxies, DOM/AJAX, REST APIs)
• Strongly prefer development experience with mobile platforms, including iOS (Objective C and Swift), Android
• Strongly prefer previous experience with SaaS platforms
• Ideal candidate has had external customer facing experience, with the ability to communicate technical concepts to business stakeholders
• B.S. or M.S degree, with preference on technical study with Computer Science or Engineering

Preferred Skills

• Knowledge in front-end technologies (AngularJS, React, NodeJS)
• Experience with UML and software architecture design
• Experience in application performance test & management
• Onprem/cloud architectures
• Experience with SAML and OIDC

Ideal Skills

• Hybris platform eCommerce / CRM Multichannel commerce experience
• Knowledge in back-end technologies (Java, PHP, .NET , J2EE etc)
• SAP CDC (Gigya) is a plus

Work Experience

• 5+ years of total IT experience
• 3+ years of mobile and/or web development and customer facing experience, not necessarily at the same time

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 362170  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.