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Platform & Technology Senior Customer Engagement Executive (P&T CEE) Los Angeles



Requisition ID: 276063
Work Area: Sales
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



Summary & Role Information:

Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Platform & Technologies (P&T) Cloud solutions, including SAP Platform, Databases, Data Management and Analytics. SAP Platform & Technologies CEE's work with the most cutting-edge and innovative SAP solutions and supports SAP’s most strategic SAP P&T Cloud customers.

Our Customer Engagement Executives (CEE)'s are responsible for the day-to-day customer engagement from signature onwards. In this position, you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.

In this role, you would drive value realization for our customers. You will proactively engage customers post-sale to ensure they get maximum value from their SAP Platform & Technologies Cloud Solutions. You can understand the big picture and assist with escalations or critical situation management. You will be the technical trusted advisor “Cloud Solution Architect” through providing “To-Be” State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You have a focus on maintaining retention as you will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. 

Our Team:

The SAP Platform & Technologies CEE team is committed to supporting each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving customer success. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

Experience / Role Requirements:

You have technical Cloud Architecture experience and can guide customers from technical hands-on level to architecture, to strategy as full-stack experts. You have experience with cloud solutions, preferably SAP Cloud Platform, HANA Databases (Cloud), Analytics Cloud Solutions. You can understand, explain, and draft Cloud Architectures.

You will excel in this role if:

  • You have excellent communication (oral and written), presentation, program management, and organizational skills.
  • Willingness to travel (up to 30% travel) and the ability to adapt to the unique business and cultural practices of each region/country. 
  • You have at least 5 years of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
  • Understanding of one or more SAP P&T Solutions:
  • Professional knowledge in SAP P&T On-Premise Portfolio, e.g. HANA Databases, Data Warehouse, etc. and/or
  • Professional knowledge in SAP P&T Cloud Solution portfolio: SAP Cloud Platform, Cloud Databases, Data Warehouse Cloud, Analytics Cloud Solutions and/or
  • Professional knowledge of similar types of Hyperscaler PaaS Solutions (e.g. MS Azure, Amazon Web Services, Google Cloud, etc.)



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: Virtual - USA

Platform & Technology Senior Customer Engagement Executive (P&T CEE) Los Angeles

Facility:  276063
Posted Date:  Aug 29, 2021
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Newport Beach, CA, US, 92660

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

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