Customer Service and Support

SAP iXp Intern - SAP Product Support Application Life Cycle Management (ITECH ALM)


We help the world run better


Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!  


About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 

Three reasons to intern at SAP

1.    Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2.    Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3.    Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 


About the team

This is an exciting opportunity to join our SAP Product Support team. From the SAP office located in Madrid you will provide functional and technical support to our customers worldwide, perform root cause analysis and report errors to SAP Development organization.
Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering top class customer experiences. This position is highly client-focused and fast-paced with no one day the same.
We offer continuous training to ensure a smooth start and a career development in the SAP Support Engineer role, learning about different SAP products. You will be part of a fun and supportive team, always at hand to help with your career development.
If you want to start your career by working in a Global company and support environment whilst getting exposure to the newest technologies, then read on!


What you’ll do


Position title: SAP iXp Intern - SAP Product Support Application Life Cycle Management (ITECH ALM)
Location: Madrid, Spain
Expected start date 1st or 15th of the month, ideally October/November
Duration: 6 months minimum and up to 1 year 

Experience what a day in a life of an SAP Support Engineer looks like:
•    Engaging with customers by utilizing real-time channels and tools
•    Liaising with development and field teams to identify application errors and missing product functionalities for future releases
•    Analyzing cases, perform in-depth troubleshooting to identify and solve complex technical issues


Who you are


We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

•    Student / Student about to graduate in Computer Engineering or Telecommunication Engineering (other Technology or Scientific degrees will be also considered)
•    University willing to sign a tri-party agreement for 6 months/up to 1 year
•    Spoken and written English language skills are required. Spanish and German are preferred.
•    Customer and quality focus
•    Open and professional communication style
•    Fast learner with IT affinity
•    Excellent analytical and problem-solving skills
•    Basic understanding of programming languages


Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!

We build breakthroughs together


SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


We win with inclusion


SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 350219  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.

Requisition ID:  350219
Posted Date:  Sep 15, 2022
Work Area:  Customer Service and Support
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%

Madrid, ES, 28043

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