SAP Concur: Care Services Consultant (Night Shift)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Job Title, Summary & Role Information:

As a CFE Consultant, you will work with a portfolio of customers for multiple regions. You will work as a subject matter expert, communicating a variety of topics, ranging from product capabilities to support tickets to projects. You will be responsible for ensuring customer satisfaction through clear communication and accountability for the overall customer communications experience. Primary competence should be communication skills and an interest in the delivery of solutions to meet business requirements related to Travel, Expense and Invoice delivered in the cloud is essential.

Understand your client’s business requirements in order to best configure the system and exceed client expectations. You will:

• As requested, communicate (via phone, chat or online case/email/project) with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps
• Perform configuration changes as requested by the customer.
• Offer ongoing strategic guidance on customer’s business requirements.

• Assist in identifying usage gaps to increase adoption levels.
• Act as internal advocate on issues that need to be addressed by other teams within SAP Concur.
• Create and submit any Product Enhancement requests according to client needs and scope of SAP Concur products/services, where needed.
• Develop important interfaces and programs which will enhance product capabilities and (or) automate workings of the product and the work packages assigned to the team

Experience (Role Requirements):

• Strong written and verbal communication skills
• Experience in client-facing/customer service roles
• Ability to engage and manage customer stakeholders
• Strong problem-solving skills – ability to dive in and find solution to any challenge
• Strong organizational and planning skills to consistently deliver on commitments
• Ability to persuade and influence to achieve desired outcome
• Knowledge and grasp of programming languages such as Python & Java which will be used on internal projects.
• Programming language background, Java or C variants
• Technical knowledge in AI and robotic process automation
• Experience with SaaS, SAP Concur or Cloud solutions, travel & spend management - a plus
• Ability to perform under stress and with multiple concurrent tasks
• 40+ hours per week to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
• Flexibility as to the specific working hours may be required or available
• Location of work: 80% in office

Optional: About the team

This team will deal with a portfolio of customers, providing them solutions and best practices, and ensuring overall satisfaction and adoption with SAP Concur products and services throughout the customer lifecycle.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398764  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.