Customer Service and Support

SAP Concur - Service Assistant Coach, Standard - Night Shift

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

Job Overview

 

As a Service Assistant Coach for SAP Concur, your primary responsibilities include training customers, providing best practice recommendations, configuration assistance, and support to a portfolio of customers. Establishing a trusting relationship with customers, offering guidance and solutions to their requests to ensure overall satisfaction with Concur products and services is essential. As a functional and technical expert, you'll handle various discussions with customers, from product capabilities to support tickets, and ensure customer configurations are managed and maintained.

 

Service Administrator Responsibilities:

  • Develop your knowledge of your client’s business requirements to best configure the system and meet client expectations.
  • Assist in identifying usage gaps to increase adoption levels.
  • Perform configuration changes as requested by the customer.
  • Facilitate manual and automated data imports and exports.
  • Make yourself consistently available to assist with customer requests, coordinating communication with clients and Concur technical resources.
  • Act as an escalation point, engaging the appropriate internal teams to handle complex issues.

 

Qualifications:

  • BA/BS or equivalent experience is desired.
  • Previous experience implementing software and/or hosted software applications is preferred.
  • Experience with Concur software solutions is required.
  • Experience working with Travel Management and/or online booking tools is highly desirable.
  • Management consulting or Project Management experience is a plus.
  • Spanish or second language fluency is a benefit.
  • Effective verbal and written communication skills.
  • Must pass a background check.

 

Embracing innovation, integrity, and a strong commitment to win, showing personal and professional effectiveness, and demonstrating good communication and influence are critical performance competencies. We are an equal opportunity employer, M/F/D/V. The job might require extended use of the computer, keyboard, and phone, working under time pressure and furthermore. You are expected to be available for 40+ hours per week, with occasional flexibility.

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391628  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  391628
Posted Date:  Jun 6, 2024
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Makati City, National Capital Region (NCR), PH, 1232

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