SAP Concur: Travel Solutions - Configuration Specialist (Night Shift)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Job Overview:

As a part of the Travel Solutions – Configuration Services team, you will be a technical resource and subject matter expert on configuration modules relating to Concur Travel. You will work directly with Concur clients and partners to fulfill functional and technical roles in the support of Concur products.

This is a Career Development position within field. It requires advanced skill sets and developing proficiency within discipline.

Internal - Next level after Specialist that entails specialized functions delegated by immediate Manager with highest focus on quality, project management, and service request delivery. Special task and initiatives as assisted by Direct Manager.

Responsibilities:

• Work with client and Travel Management Company resources to identify business requirements, analyze, and configure the Concur Travel application to meet client needs according to Configuration Services procedures and best practices.
• Effectively interface with external clients and internal teams while demonstrating excellent written and verbal communication practices.
• Informs clients and Travel Management Company resources of project activities and progress on a consistent basis through meetings, status reports and standard communications.
• Ensure configuration inquiries are promptly addressed and solutions are completed accurately and on time.
• Maintain a current and thorough understanding of Concur Travel and Expense.
• Contribute to the development of configuration best practices and contribute to team training and development efforts.
• Entry level/basic Project Management
• Complete other activities and duties as needed.
• Be aware of, and comply with, all corporate policies.

Education, Experience & Training required:

• Four-year degree or equivalent experience; Technical Degree Preferred but not mandatory

• at least 1.5 years in technical support, consulting, implementation, or related field with client service experience.
• Ability to pass a background check.

Job-specific Specialized Knowledge & Skills:

• Strong problem resolution skills with proven ability to engage and interact with internal teams to resolve client issues.
• Experience with software solution, CRM, ERP systems or software as a service is preferred.
• SQL programming ability, including tasks such as inserts, updates, deletes, and writing SQL queries is preferred.
• Demonstrated ability to prioritize and manage workflow to meet deadlines.
• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.
• Excellent organizational and planning skills.

Critical Performance Competencies:

• Personal Professional Effectiveness
• Communication and Influence
• Planning and Organizing
• Partnering
• Process Management / Quality
• Decisiveness / Judgment
• Business Acumen/Strategic Business Perspective
• Integrity
• Innovation/Project Management

Value Competencies:

• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398372  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.