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Consulting and Professional Services

Support Engineer - Night Shift

 

 

Requisition ID: 286899
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

Job Overview
 

Will act as first point of contact for Administrators of Concur applications. Support is done via telephone, chat and Support Portal; excellent oral and written communication is essential. Support includes site navigation and system troubleshooting for a wide range of application features including: invoice, travel, expense, technical connectivity, payment engine, and customized configuration inquires. As well as interfacing with other SAP Concur teams to ensure world-class service. Analysts will provide complete satisfaction for all customer interactions.
 

Responsibilities
 

• Display exceptional customer service when providing inbound and outbound (phone, email, web form, chat, community) application/functional support and resolution to customers (external and internal).
• Present the company in a positive and fair manner with timely updates and knowledgeable answers.
• While acting as a customer advocate, develop strong working relationships with cross-functional teams within SAP.
• Documents inquiry in CRM, adheres to agreed documentation standards.
• Create content for knowledge base systems.
• Obtain detailed and accurate information relating to the business impact of customer’s issues utilizing effective questioning/troubleshooting techniques.
• Diagnose and anticipate current and future customer learning needs and provide assistance with both.
• Provides additional duties as deemed necessary to achieve and produce high-quality support solutions.

 

Qualifications, Experience and Education
 

• Proficient and confident to communicate using English language thru oral and written channels
• Preferably holds bachelor’s degree or equivalent with an emphasis in Business, Computer Sciences, Informatics, or Customer Service.
• 1 or more years of customer service experience, preferably in a call center/service desk environment.
• 1 or more years of experience with application troubleshooting.
• Ability to work in a fast-paced environment, handling multiple priorities and demonstrate continual service improvement.
• Preferably have working knowledge of FTP, Salesforce, GDS, SQL, CT&E.
• Knowledgeable in at least one of the following programming languages but not limited to Python, JavaScript, Ruby, C#, HTML
• Ability to set priorities, meet deadlines and work independently.
• Ability to work in a diverse cultural environment and be agile for change.

 

Job Specifics
 

• Job requires working on a computer an average of 7.5 hours per day.
• Job requires frequent communication via live calls, e-mail and chat.
• May work overtime as needed to meet critical business objectives.
• Flexibility in job scheduling.
• Must be able to maintain confidentiality.

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Support Engineer - Night Shift

Facility:  286899
Posted Date:  Jun 3, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Makati City, National Capital Region (NCR), PH, 1232


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