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Order To Invoice Associate: Education (Japanese Speaking) Job

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Date: May 16, 2019

City: Manila, 00, PH

Company: SAP

 

 

Requisition ID: 212815
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

     As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.

 

ABOUT THE ROLE
O2I Education teams support SAP Training Centers in the respective regions.  The team members are responsible for executing daily operational tasks and for interacting both with the internal and external customers. The successful candidate will gain a good knowledge of standard O2I Education processes (SAP system is used daily) and will contribute to customer satisfaction as well as team spirit. The role reports to O2I Education Finance Operations Manager.

 

Responsibilities

  • Course creation and maintenance
  • Processing course registrations for SAP Education products
  • 1st level query and complaint management
  • Handle incoming calls, striving for excellent answered calls ratio
  • Invoicing, issuing cancellations and credit notes
  • Close cooperation and communication with external and internal customers
  • Weekly and monthly internal monitoring and reporting
  • Preparation of financial closing


Education and Qualification / Skills and Competencies

  • Vocational graduate certificate or Diploma course at the minimum
  • Minimum upper-intermediate written and spoken English and Japanese
  • Excellent customer service with proactive approach
  • Strong willingness to deliver high quality results
  • Continuous improvement of technical skills and efficiency
  • Ability to work in international teams and communicate both face to face as well as through virtual communication channels
  • Good work ethics
  • Flexible work style
  • Ability to keep up with the fast-changing environment
  • Understanding of SAP’s goals & strategies

 

Work experience:

  • Working experience in customer service
  • SAP system knowledge and employment in shared service centre is an advantage but not required

 

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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