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SAP Concur - Team Lead, Invoice Capture - Makati Job

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Date: Aug 14, 2019

City: Manila, 00, PH

Company: SAP



Requisition ID: 219831
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Job Overview:

An Operations Team Lead I is a highly focused role responsible for maintaining a service-oriented and professional working environment by supervising the performance of the Global Audit team members and executing necessary actions for their motivation when required. This position is knowledgeable of all Global Audit terminologies, workflow, technology, and is able to steer their assigned team into achieving a balanced FPR.



  • Manages a Global Audit Operations team of 15-25 by providing guidance including, but not limited to, the following:
  • For performance management purposes:
  • daily team huddle to share overall direction for the shift (e.g., workload, tool issues and workaround, configuration updates, FPR goals)
  • bi-weekly coaching and mentoring in order to achieve an FPR grade of 3.0 and above
  • as needed, performs due diligence to erring team members
  • liaises between Auditor and Concur via escalation management (e.g., benefits, grievance, pay concerns)

For operational excellence purposes:

  • ensures balanced distribution of team workload through schedule management
  • liaises between Auditor and Global Audit Support teams via escalation management (e.g., tool issues, configuration/audit table questions)
  • ensures their Auditors are trained and certified based on their eligibility
  • Documents performance improvement processes needed to retain/remove Auditor with/from Global Audit
  • Recommends improvement to Audit policies, processes, and technology
  • Utilizes tools and systems proficiently to improve Global Audit performance and accordingly escalates issues to immediate Supervisor as needed
  • Be aware of, and comply with, all corporate policies


Position Requirements: 

Education, Experience & Training required:

  • Bachelor's Degree holder
  • Ideally should have six (6) months of back office and/or data encoding experience
  • Must have passed the following Certification Processes: ExpenseIT, Receipt Audit Clients, General Audit Clients, Priority Audit Clients, VAT Audit, Policy Audit, and Difficult Audit
  • Must possess the following skills and/or abilities:
  • work in a fast-paced environment, handling multiple priorities at any given time
  • strong written and verbal communication and presentation skills
  • communicate with individuals at all levels of an organization
  • set priorities, meet deadlines, and work independently
  • work in a team environment
  • maintain confidentiality, including, but not limited to, end-user financial information and client policies and procedures
  • pass the company-required background check
  • Job requires full hours of data processing and assessment
  • Auditor must be agreeable to schedule rotations, including working on holidays and graveyard shifts as necessary
  • As deemed necessary, Auditor must be able to work overtime in order to meet critical business objectives on service level, productivity, and quality



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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