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Consulting and Professional Services

Support Engineer - Night Shift

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Key Areas of Responsibility and Tasks

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

This is a permanent night shift role with weekend rotation

 

Key Responsibilities:

1) Incident Solving

2) Additional Tasks

3) SWI

4) Processes

 

Key Tasks:

1)  Incident Solving

  • Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
  • Perform root cause analysis and provide solutions
  • Achieve a good level of customer satisfaction
  • Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
  • Share and document knowledge through creation of WIKI entries and Knowledge Base articles

     

2) Additional Tasks

  • Participate in weekend support/ 24x7 support activities
  • Report errors to development organizations
  • Participate in  Knowledge Management (WIKI content, Knowledge Base Articles)

     

3) Support Without Incidents (SWI)

  • Contribute ideas to help towards the PS vision of SWI
  • Volunteer to participate in projects aimed at achieving the PS vision of SWI
  • Carry out new tasks as requested by STM, GFM or GSC Head to help achieve the PS vision of SWI

 

4) Processes

  • Get certified in Classroom Training or e-Learning Lessons regarding Cloud Product Support processes
  • With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support

 

Experiences & Language Requirements

 

  • Basic understanding IT
  • Basic understanding of core business processes (hereunder HR processes)
  • English: Fluent

 

Education

Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:317969 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Support Engineer - Night Shift

Facility:  317969
Posted Date:  Jan 21, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Manila, PH, 1600


Job Segment: Engineer, ERP, Consulting, Night, SAP, Engineering, Technology, Operations