Information Technology

CAS Successfactors Consultant, Sovereign Cloud Delivery and Operations

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 


What you'll do

As a key pillar of Sovereign Cloud Delivery, Cloud Application Services (CAS) will offer our customers a seamless and consistent experience by simplifying end to end cloud application management.

We are looking for you as a Successfactor Consultant (f/m/d) to assist with shaping and managing our journey towards a unified and competitive business in the regulated industry with focus on cloud application management support services. Reporting to the Head of Global Cloud Application Services, you would be responsible for providing generalist Subject Matter Expertise across the SF Suite of Products for the delivery organisation of the global CAS sovereign cloud unit with capabilities to ensure seamless delivery execution of cloud application support services for private and public cloud solutions.

Your areas of focus will be application support for customer accounts, ensuring incidents, problems and service requests are executed within SLA with fit for purpose solutions and aligned to best practice.

You will also provide support for pre-sales/sales, participate in solutioning for new SF opportunities, providing a quality assurance function for partner lead delivery, leading & promoting continuous improvement initiatives across customer accounts, being the integration point between CAS and the other SAP LOB’s on SF topics, assisting with the transition of new customers to CAS Sovereign Cloud Support, ensuring half yearly releases (+support packs/upgrades) are planned and executed successfully with the delivery teams and assisting with the expansion of the SF footprint on current CAS customers. You will also need to provide hands on support on incidents/requests and problems as needed.

As a self-starter, the candidate will need to be able to work autonomously in a fast-paced environment and be willing to participate in working groups, internal initiatives and assist other team members in helping to create a lasting, customer-centric market presence, for cloud application services. A key measure of success would be to increase CAS adoption, performance against commercial deliverables, improve customer satisfaction, retention, deliver to revenue and margin expectations.

This role requires the flexibility to work as part of a shift rotation or out of hours to support incidents, upgrades/patching, deployments and other support activities, as needed.


What you bring

  • A Certified SuccessFactors specialist (in 1 or more modules) with 8+ years of experience in implementing and/or supporting the SF Product Suite (or elements of) and SAP HCM.
  • Implementation, Sales and Pre-Sales experience is desirable
  • Strong knowledge on SAP Cloud portfolio and offerings with experience in global delivery execution
  • End-to-end delivery (transition through to operations) experience within an application support environment
  • Ability and readiness to work in an environment that require high degrees of cross-organizational interaction and collaboration (both internally and externally)
  • Demonstrated delivery experience working with 3rd party partner organizations
  • Experienced in working withing international teams across cultures and geographies
  • Promotes a culture of trust, feedback, transparency, and values diversity, high integrity, and ethical behavior
  • Strong methodological, problem-solving and conceptual skills paired with analytical thinking
  • Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network
  • Business knowledge of the SaaS and IaaS markets, including a deep understanding of SAPs Cloud portfolio and offerings, along with market insights and competitive knowledge
  • Fluent in English spoken and written
  • Result-driven, persistence, self-motivation, and willingness to work under pressure
  • Ability to communicate with Customer Stakeholders (with high attention to detail)
  • ITIL certification or demonstrated experience working within an ITIL framework


Meet your team

SAP decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Services and regulated industries. The business unit SAP Sovereign Cloud Delivery & Operations is within the Board area Product Engineering closely collaborating with across all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables to the target market. 



We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 365227  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  

Requisition ID:  365227
Posted Date:  May 9, 2023
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Melbourne VIC, AU, 3004

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