Customer Service and Support

CoE HANA Platform - Support Consultant

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Selected candidate will be located in Mexico

CoE LA Area Activities:

CoE HANA Platform Support consultants are engineers who can perform highly specialized remote and onsite services for LA overseas customers. Goal is to enable customers to implement and operate their SAP solutions at their maximum potential with optimal TCO and to manage their technical risks during solution implementation and operation.

  • Provide first class remote and on-site support to our customers like;
    - solving technical problems;
    - optimization of solution operation;
    - improvement of system availability and stability;
    - onsite support in critical customer situations (going live, upgrade, etc.)
  • Customer project evaluation and risk mitigation of implementation projects;
  • Backoffice support for onsite service delivery;
  • Increasing overall customer satisfaction;
  • Act on Escalated customers to bring their businesses to normal operations;
  • Reduce customer's TCO by Enterprise Support, ActiveAttention and MaxAttention Services


Work Experience (Requirements):  

  • Bachelor in Computer Science, Mathematics, Physics, or similar required
  • Experience with SAP HANA Development performance analysis, as HANA consultant minimum of 3 years experience working on system administration and performance improvement.
  • Knowledge on at least one Database analysis (HANA, ASE, ORACLE, DB2, etc.) from the SAP Basis and/or Development perspective.



  • Excellent analytical skills with a flair for the very detail
  • Effective problem solving skills to achieve customer satisfaction
  • Very high customer orientation with good Presentation, Negotiation and Communication skills
  • Strong team player who learns and adapts quickly in an international environment
  • Flair for continuous self-improvement
  • Willingness to travel across LA. Short duration travels (one or two weeks) and travel time around 10-30% of the time


Language Skills

  • English – Fluent in both spoken and written English (Mandatory)



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:322844 | Work Area: Customer Service and Support | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  322844
Posted Date:  Sep 6, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Mexico City, MX, 01210

Job alert

Job Segment: ERP, SAP, Computer Science, Consulting, Cloud, Technology, Service