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Concur Customer Engagement Manager Job

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Date: May 17, 2019

City: Miami, MEX, MX

Company: SAP

Requisition ID: 202694
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP Concur, Client Development Director 

Location: Mexico City


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.  Concur is a company on a mission – to provide solutions to the problems plaguing business travel, expenses and invoices. We provide cloud-based and mobile solutions to help companies and their employees save time and money. As an innovative tech and travel leader, we’re driven to success by an industry that is constantly changing. This means we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.


Our Client Development organization serves as a focal point for our customers to achieve success with Concur. As a Client Development Director, you will be responsible for leading a field-based team that is developing high-trust relationships with clients, measured through revenue under management, retention and relationship health. This is a strategic role working with Enterprise clients, Concur’s internal teams and has central importance to our ongoing success as a company.


Who you are:


  • Successful experience leading a team of field-based Enterprise Customer Engagement Executives or Account Managers focused on establishing, maintaining and growing broad and deep relationships within each customer account, driving a successful Client Lifecycle Management strategy
  • Experience managing a portfolio of clients consisting of large global companies with a high-level of complexity, focus and intensity
  • Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
  • Driven to Make Value Visible to our clients in support of Revenue Under Management and Retention goals
  • Anticipate, identify and meet your teams’ and customers’ needs
  • Develop advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
  • Possess commercial experience developing account management plans
  • A self-starter, with energy, drive and the ability to manage multiple priorities.
  • Retain current revenue footprint and look for expansion opportunities
  • Develop trusting and deep relationship with multiple stake-holders
  • Understand various levels of customer and SAP Concur organization (C-Level, System Admin/User, Finance, HR, IT, etc.)
  • Advocate for and become voice of the customer within SAP Concur; understand competitive threats and utilize proper escalation channels to help customer during times of need.
  • Drive customer references and business transformational stories across the portfolio
  • Establish success metrics, annual goals and key objectives with the team
  • Strong knowledge of SaaS models and Cloud mindset.
  • Facilitate executive meetings that measure progress and business impact
  • Motivate and mobilize Customer Engagement Executives and cross functional partners through diplomatic collaboration and unambiguous communication
  • See conflict as opportunity and can assess situations and find common ground quickly
  • Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
  • Know how to get things done through formal channels and informal networks
  • Thrive in an entrepreneurial and fast paced and evolving environment
  • May require up to 50% travel
  • 2+ years in Management and 8+ years in Customer Success, Account Management or Sales experience
  • B.S. or B.A. required

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. ( or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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