Customer Service and Support

Expert Support Engineer

Requisition ID: 346797
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF
Hiring Manager: Christian Langpape 
Recruiter Name: Thea Carino
Additional Locations:

Original Posting Date: June 17, 2022

Location:  Miami, FL (and various client sites nationwide)


Purpose and Objective:  
SAP America, Inc. seeks an Expert Support Engineer at our Miami, FL location (and various client sites nationwide) to deliver relevant Enterprise Architecture guidance to the SAP front office teams and SAP customers directly, under the umbrella of the SAP MaxAttention services contract. 


Expectations and Tasks:
Support the front-office architects and account teams in their architecture related work with the customer, as a combination of process guidance and back-office like responsibility. Collaborate with SAP Transformation Hub counterparts, to ensure continuity throughout the journey of defining a customer IT strategy and providing guidance in conceptual and architectural questions typical for an IT transformation. Delivery of strategy services and architecture pointof-view services together with the front-office architect role. Build and maintain a central knowledge hub, enabling across customer / cross industry and cross regional perspective to architecture-related topics. Guide large enterprises through the digital transformation by identifying drivers for change, mapping those drivers to enablers  in terms of application components or non-functional qualities and deriving an industry and customer-specific target architecture. Refine and evolve the service methodology which includes documentation and collection of learnings from the deliveries for re-use by the service development groups, to further improve the service concepts and service content. Maintain a strong network within SAP Digital Business Services as well as SAP development; building up strategic working relationship across multiple locations. 40% travel required to various client sites nationwide.


Education and Qualifications/Skills and Competencies: 
Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems, or related field of study and 7 years of experience required. The company will also accept a Master's degree and 5 years of experience.


Work Experience: 
Experience must involve 5 years in the following: Cloud and on-premise solutions, including “how to integrate”, “how to extend”, “how to scale”, etc.; At least one LoB from Finance, Sales & Marketing, Purchasing and Manufacturing; advising large enterprises on IT strategy and enterprise architecture topics, building and supporting execution of roadmaps and service plans; Enterprise Architecture domains (Business, Application, Data & Technology); Turning customer requirements into requirements for an application architecture; Enterprise Architecture certification or an equivalent practical experience; SAP ERP / S/4HANA or at least one other key SAP application; Working on SAP based architectures & general IT technology strategies; Leading service delivery teams, including remote and virtual setups; and architecture modeling and visualization tools (SAP Power Designer or similar). 40% travel required to various client sites nationwide.


Travel:  40% travel required to various client sites nationwide.



Internal use only: reference code lhrs4262

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  346797
Posted Date:  Aug 14, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Miami, FL, US, 33126

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