Senior Cloud Support Operation Engineer for Global Sovereign Cloud Delivery

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

Summary:

We are looking for an experienced Senior Cloud Support Operation/ DevOps Engineer supporting the Global Sovereign Cloud Delivery team in laying the foundation towards a unified and competitive business in the regulated industry. Within the newly formed Sovereign Cloud Delivery organization, we are responsible for operating a multitude of SAP solutions according to local certification requirements. We established a small global team, which focuses on standardization and alignment between the various local teams, who will execute their day-to-day activities based on global guidance.

The Role:

You will be part of the global team and hold the ownership of the Support processes.

Being E2E responsible for Incident Management, you will facilitate the case and incident management process and drive the virtual Sovereign Cloud CIM team in co-ownership with the Advanced Secure Support team.

You will be coordinating local and global support stakeholders, such as Sovereign Cloud local Operations, Technology & Engineering, Product Support and LOBs.

You focus on streamlining the cross-location support incl. best practices and continuous improvement.

Besides, you collaborate with the Sovereign Cloud automation team to integrate support relevant topics into SC control plane.

You will strongly cooperate with all stakeholders to pave the way for the future tool and process strategy for all ticketing related processes incl. tools processes (Definition, Request coordination of Dev requirements).

What you bring :

• You have strong analytical skills, are a team player, like proactive networking, have a results and execution focus.
• Broad understanding of ITIL Support processes and skills in process optimization.
• Experience in Cloud Operations would be beneficial.
• You should enjoy being a part of an internationally diverse team, engaging seamlessly with remote teams and stakeholders across different locations. You have excellent oral and written communication skills in English and preferably in German
• High quality and customer orientation natively drives you for permanent improvement.

• Due to the potentially classified nature of our work, you might required to subject yourself to a governmental security clearance process (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels) 

   

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403924  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.