Senior Service Delivery Manager

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PREMIUM ENGAGEMENTS UKI

As part of the Customer Success Services organisation at SAP, Premium Engagements offerings provide a holistic, strategic partnership between SAP and our key strategic customers. Our services are a catalyst for our customers’ unique digital transformation, enabling differentiating innovation and exceptional business outcomes.

Our Principal Service Delivery Managers lead our most prestigious FTSE 100 customer engagements and develop long term trusted relationships with the respective executive stakeholders.

YOUR FUTURE ROLE

Being a cloud company, SAP places great value on Customer Success.  In your role you will:

• Be accountable to define and drive a multi-year engagement(s), with an end to end view of your customer’s priorities and SAP’s commitment to achieve them
• Own the alignment of the business vision and the creation of a trusted strategic relationship that delivers short term results whilst at the same time building a sustainable medium-term engagement (3-5years) and a best-in-class/suitable engagement and governance
• Elevate the client relationship through enhanced partnership, and end to end account management to achieve expectations and drive long term incremental commitment and profitable revenues. You will help ensure appropriate interpretation and execution of SAP’s Global strategy at your customer working as part of a wider SAP account team including both Licence and Services
• Assume a leadership role responsible for delivering business results through effective management of a delivery team gearing on-site and remote resources
• Ultimately responsible for the delivery of SAP’s Services engagement at the account, coordinating and aligning strategy, planning and execution with other stakeholders from SAP
• Achieve the team’s goals, with strong focus on renewal, expansion, adoption and reference goals
• Actively get involved to support customers at risk, showcasing experience and commitment to both internal and external stakeholders
• Contribute to professional development of members of your team, through coaching and mentoring as well as providing feedback to respective line managers

YOUR PROFILE

• Extensive Customer facing and C-Level stakeholder management experience
• Knowledge of and competency in delivery management processes
• Excellent understanding of SAP solutions or other large Cloud/ERP applications
• Highly developed business acumen
• Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests
• Strong writing, mentoring, decision making, communication, presentation and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets
• Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, partners, peers and team members
• Self-starter attitude, being inspiring and motivating when working with SAP teams and / or customers
• Strong problem-solving abilities & out-of-the box thinking
• Understanding of IT trends and their impact on business strategies (e.g. Cloud and Hyperscalers)
• Cloud Mindset preferable
• Proven ability to identify Customer opportunities and convert them into customer strategic plans 
• Extensive experience as a leadership / team lead role
• Experience managing revenue and margin for your engagements

ABOUT THE TEAM

SAP Premium Engagements helps build trusted relationships between SAP and our customers to unlock a new world of digital innovation, customer value, and sustainable growth.

Across SAP Premium Engagements, being bold and winning is paramount to our culture and our people thrive in high performing teams. We seek talent who want to innovate, be disruptive, and who support mutually agreed upon goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP and our industry. 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407359  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 100%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.