Senior User Researcher

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you’ll do:
As a Senior User Researcher, you will play a pivotal role in shaping the user experience of SAP’s strategic Supply Chain Management Cloud solutions. Your expertise will directly influence the design and development of user-centric, intelligent enterprise software.

In your day-to-day, you will:

• Lead End-to-End Research Initiatives: Drive and execute user research projects from discovery to usability testing, working closely with design, product management, and development teams.
• Understand User Needs: Collaborate with end users, customers, and customer-facing teams to deeply understand user requirements and pain points, ensuring a user-centric approach in product design.
• Facilitate Co-Innovation Workshops: Coordinate workshops with customers, designers, and product managers to identify and prioritize user needs for successful productization.
• Coordinate End-User Acquisition: Work closely with product management to communicate and coordinate with customers for arranging virtual or onsite user sessions. Ensure all legal requirements, such as Non-Disclosure Agreements (NDAs), are signed and in place.
• Support Customer Engagement: Assist product management in moderating customer discussions to uncover insights that inform product strategy and development.

What you bring:

• Experience: 8+ years of professional experience in user research, ideally within the enterprise software domain. Expertise in Supply Chain planning, manufacturing, or logistics is highly preferred. Familiarity with Machine Learning and Artificial Intelligence is a plus.
• Educational Background: Degree in Psychology, Cognitive Science, Human-Computer Interaction, or a comparable field.
• Proven Track Record: Demonstrated success in conducting impactful user research projects for business applications, showcasing a strong empathy for end users.
• Research Methods Expertise: Proficiency in a range of qualitative and quantitative research methods and experience with tools like UserZoom, Respondent, and UserInterviews.
• Domain Knowledge: Solid understanding of business processes and user roles within the enterprise software space.
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to clearly articulate research insights and decisions to diverse stakeholders.
• Collaboration: Strong stakeholder management and collaboration skills to successfully drive global-scale projects.
• Presentation Skills: Ability to convey research findings and their rationale through logical, clear presentations and discussions.

Meet your team:

You will be part of the SAP Supply Chain Management User Experience Design team, dedicated to designing cutting-edge products that redefine the future of business applications in the Supply Chain Management domain.

Our solutions cover the entire supply chain lifecycle, from design to delivery, leveraging SAP’s industry-leading cloud technologies, predictive analytics, machine learning, and SAP Business AI to empower the Intelligent Enterprise.

By employing SAP’s Design-Led Development process and collaborating closely with our customers, you will help craft next-generation solutions that deliver exceptional business value. Your role will enable strategic product teams to capitalize on emerging trends and integrate innovative concepts into our organization, all while ensuring a seamless, user-centric experience.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 98500 - 167400(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 411889  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid