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HR Service Senior Consultant - Russia

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Date: Feb 16, 2021

City: Moscow, MOW, RU

Company: SAP



Requisition ID: 273726
Work Area: Human Resources
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Role Description

Local HR Services is responsible for the efficient and compliant delivery of standardized, country-specific HR services and process consultancy, partnering with HR colleagues, Corporate Functions and External Vendors using latest HR tools and technology.  We are strongly focused on our customer priorities by delivering a great consumer experience while we stay on track with innovation and evolve without disruption.

Local HR Services Senior Consultant manages the daily workload by accurately applying local knowledge and expertise that is required to ensure all HR processes are running according to SAP standards, SLAs and meeting local compliant regulations.  Also, has very good knowledge of global and cross-country processes and consults within the team and colleagues from other departments on cases that require a senior level of expertise and judgment. 

This Senior role is a point of contact and escalation point for the team members concerning issues and questions. Provide guidance and coaching to the team through the collection, documentation and communication of lessons learned outside of day to consultation to ensure consistent and efficient delivery of their services. This role assists the Service Delivery Manager on MMT level to oversee daily operational issues supporting global/regional projects and ideally leading such projects.

Reports to: MEE Local HR Services Manager

Key Responsibilities

1. Coordinates day2day operations for Local HR Services Russia.

  • 2nd level support for all kind of HR inquiries from employees and managers in accordance with Service Level Agreements
  • Managing HR outsourcing providers including payroll and vendor relationships
  • HR Portal page maintenance and input for HRdirect knowledgebase
  • On-boarding of new hires and related administration
  • Administration of contractual changes, Provision of HR statements, verification and employment letters
  • Standard reporting

2. Has E2E process knowledge, identifies standardization and improvement opportunities, supports process alignment and HR shared service migration activities

3. Loops back to manager risks, issues and decision needs

4. Involvement in exit procedures

5. Benefits administration

6. Administration during restructurings and M&As (mergers and acquisitions)

7. Seeks feedback from customers to identify opportunities for improvement

8. Building relationships with other HR Global Service Delivery teams, CoEs, HRBPs, and other departments to facilitate the support for processes that the team supports. Becoming a "partner" and displaying the benefit of a combined working relationship. 

9. Involved in local, regional and global project management responsibilities to support the standardization and improvement of processes, systems or tools.

Education and qualifications / Skills and competencies

• Related Degree/Diploma or comparable HR work experience

• Knowledge of Russian (CIS) employment law/ legislation- preferred

• Professional communication skills; both written and verbal

• Highly customer oriented

• Quality driven, analytical and problem-solving skills, ability to plan and organize work well

• Work well on own initiative and independently without supervision, must be self-driven and highly motivated

• Ability to work in international teams where team members are in different locations and belong to different cultures

• Ability to work with confidential information 

• Good knowledge of HR processes

• Excellent MS Office skills (Excel, Word, Outlook, PowerPoint)

• Russian & English language skills written and spoken fluently is essential

Work experience

• 3 years plus working experience in similar role in HR

• Local Labor Law application experience

• Managing vendor relationship (team of approximately 3)

• Customer service experience

• Work experience in HR Shared Services environment- preferred

• Experience working in multinational company

• Project Management Experience Desirable

• SAP HR system knowledge

• Experience in working in a virtual team

• Customer Relationship Management (CRM) system usage desirable

Contract information

• Full-time (100%) employment

• Unlimited



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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