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Intern - Customer Interaction Centre - Support Associate



Requisition ID: 279996
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

What is SAP Internship?

SAP’s Internship is a paid program that gives university/college students the space to find purpose in their careers. We believe that through placing passionate people on the right teams, providing leadership & learning opportunities, & working on impactful projects, purpose is born. Piqued your interest? 


Three reasons to apply for SAP Internship:

  • No more fetching coffee: Work on real world tasks, emerging products, & technologies that drive business results
  • Lifelong learning: Meet with mentors, make new friends, & attend learning sessions from diverse subject matter experts


What you’ll do:

In the CIC, you will find yourself in a friendly multinational & multicultural learning environment. Joining the Customer Interaction Centre will lay your foundations for a successful career after UNI/College.

  • You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms
  • Analysing customer’s non-technical queries, researching possible solutions & providing solid answers easily understood by the customer
  • Evaluating from a commercial perspective how the customer’s technical issue affects their daily business processes through gathering comprehensive business impact information
  • You will assist & educate customers in navigating support pages, educating them on how use software download & license key functions
  • Collaborating with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner


Who you are:

  • Commitment to provide excellent customer service
  • Passionate & dedicated team player
  • Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results
  • Enjoys & thrives on performing multiple tasks & responsibilities at once

Education & Qualifications:

  • Pursuing a Bachelor’s/Master’s degree in Business or Computer Science areas
  • Fluency in English and Russian with excellent communication skills


What you can expect from us:

  • Due to Covid-19, virtual working and onboarding is currently our working environment
  • Paid Internship
  • Paid Holiday Time  
  • Use of SAP Laptop for duration of internship


Company Description:
As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition. SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably.


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Intern - Customer Interaction Centre - Support Associate

Facility:  279996
Posted Date:  Dec 3, 2021
Work Area:  Administration
Career Status:  Student
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%

Moscow, RU, 115054

Job Segment: Intern, ERP, SAP, Computer Science, Cloud, Entry Level, Technology