Capacity Manager - Cloud Architect and Advisory Team

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

This is a hybrid role based out of one of the following locations. Newtown Square, PA - Houston, TX - Chicago, IL - Alpharetta, GA. Hybrid is 3 days a week oniste, 2 days a week remote. 

PURPOSE AND OBJECTIVES:
The candidate will act as a primary point of contact for resource management within the CAA team. They will work with the market unit CAA Managers within their region of assignment and triage deals to CAA’s based on availability, skills and previous experience.

EXPECTATIONS AND TASKS:
This is a back-office role where you will support the CAA Leadership in managing SAP Cloud ERP Private Edition deals. Following are the key tasks that this role will perform:

1. Opportunity Management and Capacity Management.
2. Check the status for qualification criteria and check for technical questions.
3. Collate all incoming requests in a dashboard and gather details from sales.
4. Work with MU Sales Leaders and MU CAA Manager for prioritization of the opportunities.
5. Monitoring CAA utilization and workload. Mitigating resource concerns by reallocating resources.
6. Organize daily/weekly meetings where details of open opportunities and available capacity should be discussion.
7. Be the single point of contact to handle queries on opportunity assignment and progress.
8. Provide regular reporting to CAA management on workload distribution.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

• Very high proficiency in MS Excel and other reporting tools.
• Expertise in Excel Programming using VBA
• Excellent communication skills, organizational skills, attention to detail, and the ability to handle simultaneous tasks and projects in a fast-paced environment.
• Ability to handle sensitive and confidential information appropriately.
• Bachelor’s degree, Business Administration required from an accredited university.
• Fair understanding of SAP technologies.
• English Language proficiency. Any other language would be an asset. 

WORK EXPERIENCE:

• 5+ years of experience in resource management, project management, business analyst, data analyst.
• Experience working for an enterprise software and/or services vendor necessary.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 91,600 - 205,700 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439188  | Work Area: Sales Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid