Cloud Delivery Specialist - Business Warehouse on HANA

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SAP is the global market leader for business software and a vital contributor to the world’s economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to empower customer success by ensuring smooth end to end operations and lowering customers total cost of operation.

We are looking for a skilled SAP Technical Consultant who can deliver high-quality results. As a valued member of ECS, you will be part of SAP’s Global strategy to support customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

Expectations and Tasks:

The Cloud Delivery Specialist acts as a trusted technical partner in the safeguarding and optimization of customer investments into SAP ECS. You will collaborate with Technical Service Managers (TSMs), Customer Delivery Managers (CDMs), and ECS internal service delivery to provide quality services to customers throughout the entire lifecycle. This is a customer-centric role focused on Large and Strategic Customers.

Key tasks you will perform:

• Ownership and comprehensive understanding of the customer landscape managed within ECS and understand interdependencies between systems (both within ECS and beyond)
• Support the TSM, CDM, and TechOps teams for execution of service delivery plan and calendar.
• Analyze customer technical requirements and coordinate experts from ECS Delivery team, driving topics to resolution.
• Explain the intricacies of the private cloud offering, technical details, and engagement model to internal and external stakeholders.
• Assist the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
• Advise customers on all technical aspects like Business Continuity, Security and Compliance, Networks, etc.
• Assess customer security and network requirements to ensure SAP security architecture framework can meet customer requirements.
• Conduct monthly technical and operational reviews to measure the progress against defined Cloud architecture and roadmap; establish and drive resolution plans to resolve issues and problems to completion.
• Support the migration roadmap together with partners, System Integrators, and/or SAP Professional Services.
• Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc.

Education and Qualifications/ Skills and Competencies

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
• High proficiency in customer communications and presentations required.
• High proficiency in the SAP product portfolio, offerings, and industry solutions.
• Good understanding of SAP solutions (releases, platform interdependencies, etc.)
• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP)
• Willingness to undertake customer-related travel on short notice.
• Expertise in SAP Business Warehouse on HANA, SAP BW/4HANA and HANA Database
• Expertise in data handling: delta merge types, data modeling, analytics, infoObjects
• Proficient in Layered Scalable Architecture (LSA), hybrid modeling with HANA, Data Provisioning, LT Replication
• Expertise in performance tuning with SAP BW on HANA and SAP BW/4HANA SAP systems
• Expertise in HANA 2.0 SPS05 or later
• Expertise in HANA replication, tenant copy, backup/recovery, and business continuity planning
• Expertise in HANA performance tuning, troubleshooting, table partitioning, sizing.
• SAP certification in HANA installation and administration

Work Experience

• 5+ years of customer-facing SAP Technical Consulting experience
• 5+ years of solution design, enterprise architecture, and or SAP implementation 
• 5+ years of SAP BASIS administration experience
• Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are a big advantage.
• SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
• Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
• Experience in working directly with customers with BW on HANA and BW/4HANA.
• Experience with SAP NetWeaver Platform on Linux/SLES
• Experience in working directly with customers running SAP HANA database.
• Experience with HANA encryption types, scale-up vs scale-out, Single-Sign-On (SSO), SSL/TLS, HANA Security, and XSA

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We Build Breakthroughs Together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We Win with Inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $102,800-$214,400 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 374328  | Work Area: Information Technology  | Expected Travel: 0 - 20%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - USA #LI-Hybrid