Customer Innovation Engagement Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

Location: We are open to hiring candidates from across USA.

SUMMARY
As a Customer Innovation Engagement Manager, you will play a dedicated regional role for Development Services, bundling knowledge & expertise with a mandate to drive and coordinate GTM Processes.

WHAT YOU'LL DO

• Support Demand Generation & Sales: Assist in demand generation and sales support, positioning SAP Innovative Business Solutions to create new business opportunities.
• Drive & Centrally Coordinate GTM Process: Coordinate and manage the GTM process, ensuring due diligence and safeguarding the sales cycle by mitigating risks. Centrally coordinate the GTM process towards deal closure with the support of the Solution Definition Team, Operations, and Global Finance & Administration (GFA).
• Coordinate Engineering Aspects: Oversee and coordinate engineering aspects of the deal, ensuring compliance with corporate requirements and driving engineering-related planning and tasks in collaboration with Architects, UX Designers, and the UA Team.
• Collaborate & Align: Work with Delivery Units on effort estimation and scope definition, and align with Local Legal, Rev Rec, Operations, and Controlling on specifics and mitigations.
• Oversee Commercial & Contracting: Manage commercial aspects, including business case creation, contract drafting, and ensuring compliance with SAP policies. Support in compiling the Vision & Scope Document and in the preparation of the Business Case (BC).
• Support Negotiations & Process Coordination: Assist in negotiations, drive alignment on commercial tasks with internal teams, and prepare synchronized contract drafts.
• Manage Projects & Changes: Oversee the GTM process for Change Requests and support Project Managers during project execution, addressing scope changes as needed.
• Ensure Compliance: Adhere to SAP’s Development Services Methodology, with basic technical understanding and PM/Dev experience. Act as a subject matter expert in Development Services Methodology, ensuring compliance with corporate policies and processes. Trigger approvals and manage downstream processes upon contract signature.

WHAT YOU BRING

• Subject matter expertise in Development Services Methodology Support in compiling Vision & Scope Document.
• Familiarity with SAP’s Development Services, GTM processes, and compliance policies
• Basic technical understanding and PM/ Development experience
• Ability to solve complex technical challenges in collaboration with customers.
• Experience in project estimation, engineering a deal, and risk management.
• Strong business acumen with good analytical and communication skills
• Project Management/Pre-sales or Product/Solution management experience a plus

MEET THE TEAM
We are a dynamic team dedicated to delivering tailored software solutions that drive our customers' success in the digital economy. As part of the GTM team, you’ll play a vital role in SAP’s transformation, ensuring the commercial viability and flawless execution of our most strategic projects.

#USplexservices

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 150400 - 335900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 398590 | Work Area:Consulting and Professional Services  | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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