Customer Success Partner - Advisor

Requisition ID: 389478
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Additional Locations:

ORIGINAL POSTING DATE: March 2, 2024

Location: Newtown Square, PA 

Purpose and Objective:  
SAP America, Inc. seeks a Customer Success Partner - Advisor at our Newtown Square, PA location to engage, enable, and support customers in assigned region on post-sales engagement methodology and post sales related topics cross cloud or LOB specific.

Expectations and Tasks: 
Provide value and expertise regarding specific LOBs, in order the continuity of the customer's (and their customer's) cloud subscription-based solutions and maximizing their usage at the product level. Support assigned customers to establish their own customer success practice to utilize best practices, monitor adoption, and collect feedback to continuously improve processes and tools to ensure Customer Success. Establish a sustainable Customer Success practice that drives cloud subscription adoption, renewals, and the expansion of SAPs footprint. Assure customer value realization, secure renewals, reduce cancellations and enable business expansion. Govern and direct work to enable customers on the documentation and support of their customer’s business strategy and objectives and goals. Review business cases to facilitate value realization checks with assigned customers. Execute Customer-level Relationship Assessments and coordinate and consolidate LOB Relationship Assessments. Stay knowledgeable on customers’ industry, business strategy and market conditions/climate. Simplify the customer engagement model by acting as the post-sales SAP face to the customer. Identify and mitigate risks to current and future recurring revenue. Assure customer has a success plan for all their entitlements Consumption and Commercials. 

Education and Qualifications/Skills and Competencies: 
Position requires a Bachelor’s degree or foreign equivalent in Business Administration, Computer Science, Engineering, or a related field and 1 year of experience in the job offered or related occupation. The company will also accept a Master’s degree or foreign equivalent in Business Administration, Computer Science, Engineering, or a related field. 

Work Experience: 
Prior experience, internship or academic coursework to include each of the following:
•    SAP Enterprise Resource Planning (ERP) including integration and SAP HANA Platform;
•    SAP S/4HANA Private and Public Cloud solutions;
•    Drive RISE Adoption Framework for SAP S/4HANA Private and Public Cloud customers;
•    Secure early renewals, replacements, and upsells on Cloud Subscriptions; and
•    Renewal forecasting and customer churn prevention analysis.  

Travel: Position requires up to 40% domestic travel to various and unanticipated customer sites nationwide. Telecommuting permitted. 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262
SAP:SAIL

Compensation Range Transparency: The annual base salary for this position is $93,392. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $93,392- $143,900. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.  Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

 SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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