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VP, Customer Success Strategy

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The individual would lead SAP’s Customer Success (CS) strategy across North America and drive strategy to execution. Key tasks include product/market strategies, implementation of strategic initiatives, and transformational programs. This role will sit as part of the NA CS Strategy & Transformation office and also be part of the Global CS Strategy team, which reports into the Customer Success Board Member (i.e. SAP CRO). As Strategy Lead, you will also advise SAP executives on key strategic decisions for NA and beyond (as relevant and required). You will pioneer innovation in the strategy process, e.g. drive and scale strategic partnerships in a specific market.


Core responsibilities:

  • Play the conduit for the region and global strategy team to drive SAP’s big growth push into strategic markets
  • Drive all aspects of problem solving and strategy formulation including: identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions in strategic initiatives
  • Analyze key trends in the region/country and provide actionable recommendations to internal stakeholders based on assessments of market and competitors
  • Analyze local business operational performance to drive transformational programs aligned to global/regional strategy and focus
  • Take prominent roles in execution of global strategic initiatives, projects or major parts of strategy to execution
  • Architect the NA Go-to-Market priorities for mid to long term planning
  • Assess market trends and opportunities to invest in and optimize the deployment of sales and customer support resources to expand SAP’s cloud revenue growth and customer penetration


Experience & Language Requirements 

10+ years overall experience

Two possible profiles:

o   Current consultant at Strategy Consulting firms (e.g. McKinsey, Bain, BCG,
Kearney etc.) with experience driving digital transformation engagements

o   Previously at a Strategy Consulting firm and now part of an Enterprise Software or 
technology company (e.g. business development, customer success, value selling, 

  • Strategic thinker, high degree of creativity and innovation, being passionate about taking initiatives from ideation to execution
  • Strong ability to develop hypotheses, undertake sophisticated analyses, synthesize findings 
    and formulate strategic recommendations
  • Experience working in NA with a deep knowledge of financial, competitive, regulatory environment, specifically in the Technology sector
  • Effective written, verbal and presentation and interpersonal skills at executive to project team levels
  • Deep understanding of how large corporations operate internally, their cultures, and what it 
    takes to get things done when multiple business units and executives are involved
  • Works well within high performing teams, while also being able to work independently and 
    make thoughtful decisions with limited information


Education and Qualification / Skills and Competencies

•    University Degree; MBA from top-tier school (preferred)

•    English: Level 3: Fluent (Able to fluently understand and communicate verbally and in writing)





We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:314511 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

VP, Customer Success Strategy

Facility:  314511
Posted Date:  Jan 2, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Newtown Square, PA, US, 19073

Nearest Major Market: Philadelphia

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