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Customer Service and Support

Expert Support Engineer

Requisition ID: 311877
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF
Original Posting Date: 10/13/2021




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Location:  Newtown Square, PA (and various client sites nationwide)


Purpose and Objective: 

SAP America, Inc seeks an Expert Support Engineer at our Newtown Square, PA location and various client sites nationwide responsible for Application Process Design and Implementation to define customer process model and execute discovery workshop.


Expectations and Tasks:

Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Support Integration and Development (including Validation). Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Define technical architecture, landscape, and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Support Application Lifecycle Management; Setup the project and production landscape; and Setup the software logistics, provide user access and introduce security aspects. Support Data Migration; Setup the migration landscape and migration tools; and Implement rules for mapping and technical, rule-based data quality measures. For RunSAP Like a Factory / Transition to Operations: Define the customer target operational model; Design and implement application lifecycle management; Integrate new business solutions or technical components into operation; and Setup or optimize operation control center. Support Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration). 30% travel required to various client sites nationwide.


Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field of study and 7 years of experience required. The company will also accept a Master's degree and 5 years of experience. Employer will accept a three year or combination of degrees/diplomas as meeting the Bachelor's requirement.


Work Experience:

Experience must involve 5 years in the following: Corporate and IT Process Management with tools such as ARIS, Together, SAP Solution Manager; Change Management including Organizational and Technical; Project Management for large and medium scale projects; Change Request Management with SAP Solution Manager; Test Management with SAP Solution Manager; Setting up implementation control centers with SAP Solution Manager; Service Delivery Planning; Service Delivery Execution; Management of Delivery Teams across organizations; Organization and Participation (e.g. Speaker) Internal in various regions; Organization Conferences, Fairs and Exhibitions as well as key customer events; Partner Management on Global level for IT Management and Organizations; Partner Network for large scale projects global across regions; Execution and Support of medium to large scale projects; Strategy and Execution for Customer Care  & Success in business area support and managed services; Build & Support Innovation Initiatives for Key Accounts in Market Unit, Region and/or Global; and Network and High Coverage of Customers top Accounts. Experience must also include: Integrated Requirements to Deploy with Focused Build on SAP Solution Manager; Service Delivery Planning; Service Delivery Execution; Application Management Services with SAP Solution Manager, Focused Run on and HANA Enterprise Cloud landscapes; Sales Functions in Detail for SAP centric customers from solutioning to signature. 30% travel required to various client sites nationwide.


Travel:  30% travel required to various client sites nationwide.


Internal use only: reference code lhrs4262





To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.


EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Expert Support Engineer

Facility:  311877
Posted Date:  Nov 11, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Newtown Square, PA, US, 19073

Nearest Major Market: Philadelphia

Job Segment: ERP, Engineer, Information Systems, Computer Science, SAP, Technology, Engineering