People Relations Expert

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

About the role:

As part of People & Culture Services, the People Relations team is responsible for ensuring a consistent and fair people relations management for complex and sensitive employee matters, involuntary terminations, restructurings, consequence and performance management as well as managing cross people topics/initiatives according to the People Relations portfolio.

Key responsibility is the management of individual employee cases which require special focus and care where core tasks include:

• Ensure Execution of People Relations Strategy: Act as a responsible end-to-end case manager/coordinator, creating a trustful environment to deliver a first-class experience to all internal and external stakeholders, including employees, managers, and partners.
• Regional Responsibility: Responsible for NA countries (US & Canada) ensuring compliance with local legislation in alignment with relevant stakeholders.
• Consultation and Case Management: Provide consultation and manage cases related to individual sensitive topics (e.g., workplace issues, health, performance & consequence management).
• Stakeholder Management: Collaborate and communicate effectively with relevant stakeholders while executing the People Relations Portfolio in a timely and professional manner.
• Process Improvement: Proactively identify opportunities for process improvement and refinement of services.
• People Topics and Initiatives: Manage people topics and initiatives relevant to assigned region, such as e.g. restructuring programs and return-to-work programs, ensuring the highest quality standards.

Your Profile:

As People Relations Expert you help establish structures and processes around these tasks, based on your solid People Relations expertise. You drive and execute on processes around critical and sensitive tasks, through high human touch and professionalism. You bring passion for people topics and the willingness to learn and work yourself into content-related tasks to further develop services for your assigned countries.

• Relevant Experience: Minimum of 8 years’ overall work experience, 6 years of relevant work experience in HR or equivalent business roles.

• Knowledge and Skills:
  • Deep expertise in people relations practices, procedures, and policies.
  • Strong advisory/ consulting skills, problem resolution experience, influencing skills, and relationship building at all levels.
  • Relevant knowledge of labor/employment law tied to the NA People Relations portfolio
  • Experience in conflict management and critical problem solving (coaching or mediation qualification is a plus)
  • High empathy skills and strong ability to collaborate and develop trusted relationships with leaders, employees, legal, and other relevant stakeholders.
  • Superior verbal and written communication skills.
  • Pragmatic thinker with a can-do attitude and the ability to multitask, prioritize, and resolve high-stress situations with calmness and diplomacy.
• Energetic and Structured Mindset: A can-do and end-to-end mindset with a high sense of ownership.
• Human Touch and Professionalism: Drive and execute processes around critical and sensitive tasks with high human touch and professionalism, based on solid People Relations expertise.
• Passion for People Topics: Willingness to learn and work into content-related tasks to further develop services for assigned countries.
• Responsibility for Sensitive Topics: Ability to take responsibility for handling sensitive topics and effectively handle difficult conversations and reactions.

Please apply for the position by submitting your CV and cover letter.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 141,800-323,900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 409318 | Work Area:Human Resources  | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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