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Physical Security GSOC Manager Job

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Date: Oct 13, 2020

City: Newtown Square, PA, US

Company: SAP

Requisition ID: 266995
Work Area: Corporate Operations
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The Global Security Operations Center (SOC) Manager will be responsible for managing the delivery of operations by the SOC Operators within GPS control rooms across the SAP footprint. They will report to the GPS Area Manager – Physical Security, and they will use operational best practices to ensure the physical safety and security of our people, buildings, and assets.

They will manage, direct and escalate where necessary, all responses by their shift teams to any security incidents; such as the triggering of alarms, intrusion detection, requests for site access and liaison with emergency services. They will engage with people across the business that require security related support and follow up with inquiries where necessary. They will also analyse, assess and triage reports as appropriate.

The GSOC Manager may be required to offer direction and assistance to our employees, partners, and contractors in times of need. It is important they maintain a broad understanding of geography, current affairs and current physical security related trends. They will be expected to ensure shift operators have adequate training and knowledge within this area and to follow up on any gap-training requirements.

This will be the “crown jewel” of our physical security operations across the globe: the ideal candidate will have prior experience of managing a similar international control room or SOC. It is essential that they have an ability to maintain good relationships, a good team ethic, able to lead, and to exceed expectations. This is a 24/7/365 operation and they will be expected to operate with limited or no supervision and have familiarity with some of the technical principles associated with a modern SOC. A curious and inquisitive outlook is essential; and they must have an innate desire for continuous self-development, and of others, and demonstrable leadership in times of crisis.


Job Description:

  • Manage up to 15 SOC Operators, in shift patterns as required (8-hour shifts).
  • Liaise with other Security Operations Centres (RSOC) within the SAP SOC network and ensure best practice is maintained throughout the network.
  • Take responsibility for ensuring a high level of service to local and remote SAP sites and staff with the emphasis on the security and safety of SAP staff, assets and information.
  • To effectively provide direction and manage all SOC technologies including network video, access control, etc.
  • To lead the response and provide direct action to incidents and alarm activation.
  • Formulate Management Information (MI) and reports in order to share with GPS management on a daily/weekly/monthly basis.
  • Exceptional communication skills at all times and an ability to adopt the appropriate approach when dealing with others who may be anxious or distressed.
  • Direct the liaison with emergency services and other monitoring agents as required.
  • Manage and be accountable for digital media evidence.
  • Manage and be accountable for the collation and viewing of network video images in response to incident investigation in line with associated code of practice.
  • Under minimal supervision, determine the appropriate response to each reported incident.
  • Maintain active awareness for self and team, of the monitored environment, to promote safe and effective working.
  • Maintain a conscientious and proactive approach to work to achieve excellent standards for them and their team.


Competencies and Skills:

  • Bachelor’s degree
  • Minimum 6 years’ experience of working in (including 3 in managing) a security environment similar to that of an international control room or SOC.
  • High proficiency in using IT applications and evidence of data entry and retrieval, keyboard skills, to a speed of at least 25wpm with at least 75% accuracy.
  • A good understanding of video, access and guard management systems.
  • Familiarity with Genetec, C-Cure, Trackforce or similar integrated systems is highly desirable; demonstration of use of other systems is a must.
  • Experience in security analysis, problem solving, handling preliminary inquiries, incident assessment and triaging reports.
  • Have an ability to deliver succinct and clear verbal and written reports, independent of direction, where necessary.
  • Demonstrable knowledge of technical elements associated with security systems such as IP networks, servers, LAN/WAN. 
  • Knowledge and practice of data protection policies, such as GDPR, and the need to keep sensitive information secure.
  • Ability to lead a team, remain calm under pressure, and respond to incidents; particularly in emergencies, in a professional, resilient and timely manner, with minimal supervision where appropriate.
  • Ability to pass background verification.
  • Comprehensive English language, written and spoken; any second languages are highly desirable.
  • CPP Certification desirable.
  • Evidence of continuous professional development (CPD)

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: Philadelphia

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