Program Manager, Professional Services, Northeast Market Unit

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What You'll Do:

The Program Manager is responsible for managing and delivering strategic complex engagements to one or more strategic accounts. In this billable role, the program manager works closely with the customer, the services account executive, and other key stakeholders to manage multiple, related projects within given business strategies. The program manager will be a key member of the delivery team throughout the services lifecycle, from sales support through implementation and post-go live. The Program Manager has the qualification and business acumen typically to manage multiple large scale, high risk, projects, programs, and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors. 

• Carry responsibilities across multiple functional areas, including Opportunity Management, Delivery, Business Development, Coaching/Mentoring & Knowledge Management
• Ensure effective program oversight via program and project reviews to affect customer success and serve as a mentor to project managers
• Manage complex contractual constructs
• Define appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery – including Max Attention Next Generation (and other PE engagements)
• Scope and estimate engagement; Determine required resources for the engagement; Assess, document, and communicate the risk for the engagement
• Lead and own engagement-planning and program-planning activities
• Oversee the delivery of multiple projects related to successful engagement or program execution
• Own the engagement and program plan; Carry responsibility of delivering its major elements including program’s business objectives, scope, and solution within quality criteria (on time, within budget)
• Build proactive formal and informal communication/relationship with key stakeholders outside of direct team
• Resolve political, resource, budgeting, change, and legal issues affecting the program
• Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program to win new deals for SAP with minimal risks
• Take responsibility from as team lead and support respective line manager(s) in people development tasks

What You Bring: 

Required experience:

• 7+ years of SAP delivery experience including services management experience
• 5+ Years of program management experience in 2+ SAP Software project lifecycles
• PMP Certification and/or MS Project Certification (orange belt)
• Must have experience delivering software in Enterprise Environments (Fortune 500 or greater)
• Must have superior project financials business acumen (forecasting, allocated revenue, etc.) 
• Education: Bachelor's degree or equivalent
• Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management

Preferred experience:

• Major Systems Integrator experience
• SAP Sales experience
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Proven ability to build trusted relationships at the client executive level
• Ability to effectively manage and resolve client escalations
• Adaptability and flexibility to manage deadline pressure, ambiguity, and change
• Demonstrated leadership by example style in managing teams and clients
• Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers, and team members
• Excellent understanding of SAP solutions and of the consulting business processes and functions

Meet the Team

SAP Professional Services provides end to end project support to strategic customers. As Program Manager, you will partner with the customer account and all key stakeholders to ensure key milestones are met within the implementation of SAP solutions.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 197600 - 335900(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 411086 | Work Area:Consulting and Professional Services  | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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