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SAP CX Onboarding Advisor - Onboarding Center

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Date: May 6, 2021

City: Newtown Square, PA, US, 19073

Company: SAP

 

 

Requisition ID: 282816
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

About SAP Customer Experience

The SAP Customer Experience suite is designed to offer businesses an integrated approach to delivering real-time experiences to customers across all digital channels. Customers will be able to exchange information, such as customer data, between a range of systems to produce a single view of the customer.

 

PURPOSE AND OBJECTIVES

As the CX ONB Advisor, you are responsible, as part of a larger team, for onboarding, adoption, renewal and expansion of the SAP C/4HANA portfolio by enhancing the customer outreach in a high-quality manner that ensures customer success across multiple products within the SAP C/4HANA Suite and across all customer segments.

Furthermore, as part of a LOB unified onboarding approach, you will be providing best practice guidance to our customers during their implementation project assisting them to secure a fast and successful Go-Live and thereby contributing to drive product adoption and consumption.

 

EXPECTATIONS AND TASKS

    • Manage a portfolio of accounts, overseeing the customers onboarding, implementation and adoption needs assisting them to meet their objectives.
    • Plan, manage and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful on time go-live
    • Enable key customer stakeholders by providing guidance on the appropriate best practices
    • Monitor Customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.
    • Collaborate on the development of customer facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team
    • Capture customer feedback and where action is required triage to the appropriate resources
    • Continuously acquire knowledge of SAP Customer Experience solutions and be able to communicate and demonstrate their value to our customers
    • Analyze internal and external trends to drive onboarding and adoption within our customer base
    • Represent SAP as a most trusted business partner. 

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Strong ability to organize, prioritize and execute
  • Capability to adapt to changes and to meet a demanding workload
  • Must be able to maintain a positive, solutions oriented and professional manner throughout
  • Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the organization
  • Able to develop an “outside in” perspective to best represent and address our customer’s needs while maintaining SAP’s interests and objectives

 

REQUIRED SKILLS:

  • Project life cycle, consulting or account management experience in cloud implementations.
  • Knowledge in one or more of the SAP Customer Experience cloud solutions (Sales & Service, CRM, Digital Marketing, Customer Data Management and eCommerce)
  • Knowledge of customer engagement
  • Deep sense of accountability and ownership
  • Rapport building & conflict management skills
  • Forward thinking and Solution oriented
  • Fluent in English (oral and written) is a must, German, Spanish, Portuguese is a plus

 

WORK EXPERIENCE

Minimum of 3-5 years of experience working with external clients (consulting, account management, or project experience) either within an SAP cloud solution and/or industry based. Alternatively, you have gained an equivalent amount of experience in a customer facing role.

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: Virtual - USA


Nearest Major Market: Philadelphia

Job Segment: SAP, Cloud, Outside Sales, Data Management, CRM, Technology, Sales, Data