Customer Service and Support

SAP NS2 CAS Rregression Testing Engineer - Virtual

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




SAP is the global market leader for business software and related services, and SAP National Security Services Inc. ® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.


Must be a U.S. Citizen; SAP NS2 does not offer Visa sponsorships for this role.

All internals must have the manager’s approval to transfer.


SAP NS2 is seeking a Senior Support Engineer for the CAS Delivery Team.



Implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments is the key challenge for SAP and its customers. An essential service for customers during the operations phase at NS2 is the SAP Cloud Application Services (SAP CAS). The mission of NS2 CAS Delivery is to maximize customer success in the run phase of the SAP software lifecycle by taking over responsibility for a smooth end to end operations and lowering customers’ total cost of operation.

CAS offerings provide company-specific post-implementation support, optimization, and improvement to manage the day-to-day application, technical and database operations in a secure cloud environment.


The Senior Support Engineer brings expert technical and application knowledge to deliver standard and custom CAS Packages for our NS2 Cloud customers. You will be responsible for the technical integration of SAP software, release upgrades, application lifecycle management, and operation and maintenance of technological SAP landscapes. You will analyze customers’ business requirements or technical problems and act as a technical advisor and problem solver to clients and our partners. This includes root cause analysis and optimization in both technical and application areas in heterogeneous system landscapes.


  • The Senior Support Engineer is responsible for Leading CAS Practice delivery team.
  • Delivering Standard and Custom CAS Packages for secure customers NS2 Cloud Customers.
  • Ability to own, lead and coordinate operational tasks.
  • Deep dive on issues, with the ability to perform root cause analysis for critical customer support issues and communicate complex recommendations to customer leadership.
  • Mentor and guide junior members of the team.



  • U.S. Citizenship required.
  • Bachelor’s degree in Engineering, Management Information Systems, or Science (Mathematics, Computer Science, Chemistry, Physics, etc.).
  • Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge.
  • Excellent management skills with strong customer-facing experience.
  • Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
  • Ability to work independently and take ownership of assigned tasks.
  • Ability to establish solid working relationships with clients.
  • Presentation, communication, and conflict management skills.
  • Excellent technical knowledge/experience within the area of SAP Netweaver and SAP HANA.
  • Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support) in cooperation with experienced support engineers if necessary while maintaining high customer satisfaction.
  • Good technical knowledge/experience in the following area: SAP HANA Cloud integration, Gateway, technical FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, SSO, SSL, and integration technologies.
  • Experience in performance analysis and optimization of SAP Applications.
  • Perform weekend support and 24x7 support activities as required.
  • Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests.
  • Drive improvement of Knowledge quality in the area of expertise, both internally & externally.



  • SAP HANA database management and troubleshooting experience.
  • Linux operating system management and troubleshooting experience.
  • 5+ years of implementing, administering, and troubleshooting enterprise-level applications.
  • Experience working with software applications with deep experience in S/4HANA Cloud Environments.
  • At least 2-3 years of work experience as an architect for cloud applications/services and architecture.



We build breakthroughs together


SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.


Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 90,100 - 191,100 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.



Requisition ID:  373037
Posted Date:  Sep 9, 2023
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Newtown Square, PA, US, 19073

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Nearest Major Market: Philadelphia

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