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Consulting and Professional Services

SAP NS2 Enterprise Support Advisor - Virtual

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

POSITION SUMMARY

Within Customer Engagement & Experience, we drive world-class customer experiences and successful business outcomes by passionately championing and celebrating the success of our customers. We inspire and empower people to lead, orchestrate, and deliver sustainable customer value.

 

The National Security Services (NS2) Enterprise Support team belongs to the CE&X organization within NS2 Support. Our team is fully engaged in the ADOPT – CONSUME-EXPAND areas of the LACE customer success model. The knowledge and expertise of new technologies and the delivery of customer- centric programs (like RISE), drive a transformative customer experience. The Enterprise Support Advisor creates, drives and delivers positive customer encounters via SAP best practices, defined tasks and processes.

 

The Enterprise Support Advisor (ESA) is a client-facing role focused on driving customer success with proactive engagement and success plans. The ESA helps accelerate a customer’s journey to the cloud as part of the RISE with SAP motion. The ESA delivers ongoing guidance around business strategy and transformation to ensure customer success.

 

EXPECTATIONS AND TASKS

Key tasks include, but are not limited to the following:

 

  • Direct current installed base to the cloud using proactive and preventive support entitlements so customers can easily deploy and optimize solutions quickly and successfully
  • Develop, maintain, and execute RISE with SAP Outcome Success Plan (OSP) to deliver defined business value
  • Proactively supports customer engagements with support processes, tools and services
  • Establish and facilitate continuous collaboration & feedback with key customer stakeholders and SAP and NS2 teams to ensure customer success
  • Leverage SAP tools, services, methodologies, and best practices to support successful SAP solution adoption among all deployment types (cloud, hybrid, and on-premise)
  • Empower customers to tap SAP information and resources to broaden knowledge and expertise of SAP products and services.
  • Drive customer retention and renewals by delivering high quality customer engagements

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

  • Strong background in customer success management and/or engagement advisory
  • Experience managing complex customer engagements
  • Deep knowledge of Enterprise Support and Enterprise Support Cloud Edition along with knowledge of the CE&X Center offerings
  • Willingness to learn, understand and execute on SAP RISE transformation
  • Highly motivated, with a customer-first mindset willing to work in a fast-paced, transformative, and growing environment
  • Ability to deliver outstanding customer experiences to customers & key stakeholders with a mastery in earning the trusted advisor relationship
  • Knowledge of SAAS and IAAS principles and how they relate to our customers’ SAP solutions
  • Ability to communicate effectively with individuals at all levels, internally and externally
  • Strong presentation skills and professional presence, in person and virtual 
  • Excellent English language skills
  • Bachelor’s degree in IT/Computer Science/Physics/Mathematics/Engineering/Business or equivalent preferred
  • Desire and determination to constinuously learn and develop SAP knowledge

 

WORK EXPERIENCE

 

  • 3-5 years’ working experience with proven ability in a customer-facing role to work with customers on project and senior management level
  • Experience working within global / virtual teams
  • Experience and/or acumen of the following technologies and solutions: Public/Private Cloud, databases, server application, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions and/or business application software
  • Proven record in managing customer engagements

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:305934 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

SAP NS2 Enterprise Support Advisor - Virtual

Facility:  305934
Posted Date:  Oct 8, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Newtown Square, PA, US, 19073


Nearest Major Market: Philadelphia

Job Segment: SAP, ERP, Engineer, Consulting, Computer Science, Technology, Engineering