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SAP NS2 Technical Quality Manager/Support Architect-Virtual Job

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Date: Sep 14, 2017

Location: Newtown Square, PA, US

Company: SAP

Requisition ID: 157795
Work Area: Customer Service and Support
Expected Travel: 0 - 100%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

SAP NS2 Technical Quality Manager/Support Architect-Virtual

Location: Customer Location USA and Virtual

Must be a U.S. Citizen

All internals must have manager’s approval to transfer


Work Area: Services & Support
Expected Travel: 100%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

POSITION DESCRIPTION

SAP National Security Services, SAP NS2, is seeking a Technical Quality Manager/Support Architect. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team, responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements, support services and associated support contracts (SPSLE/SES). The TQM will be directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.

EXPECTATIONS AND TASKS

Management of NS2 Premium Engagements delivery of MaxSecure contract deliverables;

Management of complex customer relationships/engagements with DOD, federal/state/local government, public, and private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES) establishing engagement governance set-up and delivery team integration;

Development and delivery of the proposed risk mitigation plan, engagement framework, describing how services address customer risk areas to all levels within the customer including C Level;

 

Ensures complex engagements are technically planned and executable (or stabilized if necessary), to address issue/risks to avoid business impact to the customer and engagement escalation.

Plan and execute MaxSecure onsite services for the delivery of a sequence of technical risk mitigation services for implementations and optimization as well as operations focused services for Application Operations and Technical Operations.

Strategic Planning & Engagement Delivery

Establishes and maintains ongoing executive level relationship with customer stake holders with complex SAP customers engaged with National Security Services (NS2) under a MaxSecure agreement.

Owns MaxSecure contracts and associated customer programs covered under the scope of contracts for defined region.

Participates in regular on site meetings with customer executive level to ensure NS2/MaxSecure engagement charter, focus, and delivery results meet expectation of customer (gain signoff) and that delivery KPIs are in line to maintain profitability/margin/revenue requirements.

Leadership, Mentoring, and Collaboration

WORK EXPERIENCE

Requires 10+ years of work experience in business software implementation consulting and/or support;

Requires 5+ years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and

Demonstrated experience in expert level customer facing communication and presentation skills with executive level.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

U.S. Citizenship required;

Advanced SAP AGS certifications or delivery experience as a Principal TQM preferred

Prior experience in ERP software implementation;

Prior experience in software services sales, contract management and/or negotiations required; and

Expert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.

 

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

 

EOE AA M/F/Vet/Disability:

 

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:


Nearest Major Market: Philadelphia

Job Segment: Architecture, Information Technology, IT Manager, Technical Support, Engineering, Technology, Quality

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