Customer Service and Support

Senior Support Engineer

Requisition ID: 344070
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Original Posting Date: 5/26/2022




Location:  Newtown Square, PA and various client sites nationwide


Purpose and Objective: 

SAP America, Inc seeks a Senior Support Engineer at our Newtown Square, PA and various client sites nationwide location responsible for defining customer process model and execute discovery workshop.


Expectations and Tasks:

Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Define technical architecture, landscape and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Application Lifecycle Management. Setup the project and production landscape. Setup the software logistics, provide user access and introduce security aspects. Setup the migration landscape and migration tools. Implement rules for mapping and technical, rule-based data quality measures. Define the customer target operational model. Design and implement application lifecycle management. Integrate new business solutions or technical components into operation. Setup or optimize operation control center. 30% travel required to various client sites nationwide.


Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems, or related field of study and 5 years of experience required. The company will also accept a Master's degree and 3 years of experience.


Work Experience:

Experience must involve 3 years in the following: SAP Controlling Architecture and Application components (Technical & Functional): SAP Product Costing and Material Ledger; SAP Project Systems and Sales Distribution (Technical & Functional); Programming skills for at least one programming language (ABAP or JAVA); SAP Root-Cause Analysis skills; SAP Technical Architecture and Database  performance tuning; Seamless Integration in project teams. 30% travel required to various client sites nationwide.


Travel:  30% travel required to various client sites nationwide.


Internal use only: reference code lhrs4262





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This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  344070
Posted Date:  Jun 24, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Newtown Square, PA, US, 19073

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Nearest Major Market: Philadelphia

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