Customer Service and Support

Senior Support Engineer

Requisition ID: 347805
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Original Posting Date: 6/27/2022




Location:  Newtown Square, PA (and various client sites nationwide)


Purpose and Objective: 

SAP America, Inc. seeks an Senior Support Engineer at our Newtown Square, PA location and various client sites nationwide to provide the necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models.


Expectations and Tasks:

Engage pro-actively with our Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer’s situation. Support customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO). Define customer process model and execute discovery workshop. Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Define technical architecture, landscape and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Application Lifecycle Management. Setup the project and production landscape. Setup the software logistics, provide user access and introduce security aspects. Setup the migration landscape and migration tools. Implement rules for mapping and technical, rule-based data quality measures. Define the customer target operational model. Design and implement application lifecycle management. Integrate new business solutions or technical components into operation. Setup or optimize operation control center. System Landscape Optimization (Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration). 30% travel to various client sites nationwide.


Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Mathematics, Business Administration, Information Systems or related field of study and 5 years of experience required. The company will also accept a Master's degree and 3 years of experience.


Work Experience: 

Experience must involve 3 years in the following: SAP Finance modules (Technical & Functional); SAP Controlling Modules (Technical & Functional); Implementation experience of SAP Finance functionality; Application support skills to support SAP Finance functionality; and analysis of SAP Finance core business processes and related interfaces. 30% travel to various client sites nationwide.


Travel:  30% travel to various client sites nationwide.


Internal use only: reference code lhrs4262






To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  347805
Posted Date:  Jul 26, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Newtown Square, PA, US, 19073

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