Senior Technical Engagement Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

This is a Hybrid Role based out of Newtown Square, PA. Hybrid is 3-days week onsite & 2-days week remote.

This is your opportunity to take a client management role in delivering transformative cloud solutions for our clients as a Senior Technical Engagement Manager in SAP Enterprise Cloud Services (ECS). This position is designed for a Senior SAP BASIS professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery.

As a Technical Engagement Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies. You will be instrumental in delivering high-quality services, supporting Rise with SAP customers in their SAP S/4HANA adoption journey, and ensuring customer satisfaction through effective service delivery and engagement working along with other roles in SAP.

Key Responsibilities:

• Responsible for leading customer communication and coordination as a representative of SAP Enterprise Cloud Services (ECS).
• Accountability as the single orchestrator for End2End delivery from SAP ECS
• Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements as per contract.
• Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
• Introduce scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS Technical Operations to drive operational topics.
• Establish good relationship with all customer facing roles in SAP to provide One SAP experience.
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.

What You Bring:

• Excellent communication skills and experience in customer-facing roles and motivation to learn.
• Ability to switch communication styles for technical and non-technical audiences.
• Pro-active problem-solving attitude and customer-first mindset.
• Experience working in international and global virtual matrix organizations.

Education and Qualifications:

• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; German language skills are an asset.

Work Experience:

• Minimum of 8 years of SAP Technical Administration or SAP Technical Consulting with SAP Basis skills.
• A minimum of 5+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery
• Experience in solution design, enterprise architecture, and SAP implementation.
• Knowledge of SAP RISE or ECS experience is preferred.
• Experience and certifications with Hyperscalers (AWS, MS Azure, or GCP) are a big advantage
• Experience in technical project planning, implementation, and configuration.

Skills and Competencies:

• Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios.
• Strong background in SAP solutions, technology, and products, and cloud technology.
• Proven skills in escalation management, stakeholder engagement, and contract management.
• Competency in multi-tasking and managing multiple engagements in parallel.

Preferred Skills:

• Certifications in SAP Basis/Application, Project Management, or Hyperscalers (Azure/AWS/GCP).
• Knowledge of IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.
• Experience in leading international and multicultural teams.

#SAPECSCareers

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $109,100 - $227,500 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 420448 | Work Area:Information Technology  | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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