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SAP - Platform & Technology Solution Adoption Advisor Expert

Requisition ID: 276161
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The Solution Adoption Advisors work as a part of the Customer Engagement and Experience organization in the Intelligent Adoption and Consumption (IA&C) Hub. The Platform and Technology Solution Adoption Advisor will support our customers and Front Office colleagues with knowledge and engagement around how get the best outcomes from their cloud solution through extension, integration, and reporting via the Business Technology Platform.  Focused on Adoption and Consumption, the Solution Adoption Advisor will specialize in at least one business process (ideally more than one), helping a customer to understand what is needed to adapt to a business technology platform or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance.


The core deliverables include:

  • Engage with our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on solution usage and adoption topics focused around improving their core processes through extension, integration or reporting capabilities from the SAP Business Technology Platform.
  • Tailor content that will allow the IA&C to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements.
  • Innovate with our Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
  • Empower Front Office colleagues and help educate customers on how to be successful within and across buying centers. 
  • Develop characteristic-based gold standards for increasing activation, consumption and expansion of SAP Cloud Solutions.


Furthermore, the team supports Premium and standard cloud subscriptions with customers, partners, developers and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions.


Key Responsibilities:

  • Act as an SME for usage and value realization of the SAP Cloud solutions by providing functional expertise on how to best integrate, extend and deliver on desired business value.
  • Develop content such as video and materials for internal and external parties with the goal to support the evolution of Customer Success plans for SAP Cloud solutions. (Integration, Extension, Reporting)
  • Collaborate with the different stakeholders, including but not limited to product support, engineering, CEE’s, CSM’s, MCC, MCS and Account Teams etc.
  • Collect and analyze customer requirements (via Front Office roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs. (Premium and Standard)
  • Deliver exceptional experience remotely and onsite with customers when needed.
  • Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
  • Deliver 1:1 and 1:M workshops remotely with customers on Adoption and Consumption topics relating to business capabilities, integration, reporting, and extension via the Business Technology Platform.



  • University undergraduate degree (or higher) in computer science, engineering or comparable educational background.
  • Associate Certification in at least one SAP cloud product recommended. (Successfactors, Ariba, S4, CX, DSC, or similar)
  • Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
  • Minimum 3-7 years of working experience with cloud-based applications
  • Experience in development, implementation, and enablement of (SAP Cloud Solutions and Platform) modules.
  • Familiar with the SAP Cloud offerings including SAP Preferred Success.
  • Customer Success Driven
  • Curious, open-minded, resourceful and flexible with the ability to learn quickly
  • Get-it-done / can-do-it attitude
  • Excellent communication skills (written and verbal)
  • Ability to work with technical and non-technical colleagues
  • Team player and role model
  • Customer Focused and Flexible time for global coverage
  • Ability to multitask and support many requests



Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

SAP - Platform & Technology Solution Adoption Advisor Expert

Facility:  276161
Posted Date:  Oct 15, 2021
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Newtown Square, PA, US, 19073

Nearest Major Market: Philadelphia

Job Segment: SAP, Engineer, ERP, Developer, Computer Science, Technology, Engineering