Sovereign Services & Delivery Large Customer Program Expert

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

We are looking for a SS&D Sovereign Large Customer Program Expert (f/m/d) to join our global team. This position is part of the new Sovereign Alliances unit within the Sovereign Services & Delivery (SS&D) organization that combines all Sovereign Cloud deliveries at SAP.      

Your responsibilities include:

•    Manage IT implementation programs for a large customer in regulated industries from a Sovereign Cloud angle
•    Consolidate and track all external facing efforts of SAP regarding large customers in post-sales during the stage of Sovereign Cloud delivery 
•    Multi-level stakeholder management within SAP to structure and strengthen alignment regarding enabling one voice messaging to the customer 
•    Manage alignment between all SAP internal stakeholders and respective project management activities 
•    Proactive screening for escalation for interactions or delivery items with escalation potential and working on solutions to prevent actual customer escalation 
•    Provision of internal briefings, presentations, and publications on the large customer delivery account comprising status on customer’s complex SAP landscape
•    Identification of indirect customer feedback as well as intake of direct requests during the delivery phase and translation into corporate actions at SAP 
•    Identification of customer needs that are not covered by existing scope of delivery and seamless collaboration with account teams
•    Provide regular reporting updates to SAP Global Head of Sovereign Alliances on large customer delivery account

What you bring 

•    Master’s degree or equivalent 
•    12+ years of professional experience 
•    Experience in customer program management is a must
•    Experience in aerospace and defense industry is a plus
•    Experience in IT implementation or delivery program is a must, experience with SAP products is an advantage  
•    Ability to analyze complex regulatory government security environments and their impact on SAP and on its customers
•    Ability to manage multilevel stakeholders and streamline communications 
•    Excellent communication and liaison skills

Meet the team

SAP Sovereign Services & Delivery (SS&D) is part of Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfilment for SAP.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 151,900 - 340,900 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 421793 | Work Area:Consulting and Professional Services  | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Nearest Major Market: Philadelphia
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