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Customer Service and Support

Sr Support Engineer CoE-End-to-End Hybrid Operations & DevOps

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES

The Global Center of Expertise (CoE) is a division of SAP Intelligent Delivery Group. Our mission is to deliver world-class engineering services to strategically support SAP’s premium-level customers.

CoE Support Engineers provide a meticulous service to SAP’s largest customers operating on the most complex SAP landscapes. They interact with individuals at every level of the customer’s organization, from subject matter experts to executives, in order to meet the customer’s needs.

The CoE Support Engineer is a demanding role that requires passionate individuals with the strong technical experience (academic and/or via work experience) and excellent analytical and communication skills. In this role, you will be planning, architecting, analyzing, optimizing, and safeguarding our customers’ SAP solutions. You will provide essential services and mission critical support to help SAP customers realize their digital transformation agenda and ensure business continuity during solution implementations. You will also oversee the smooth operation of SAP software and the optimal technical performance of all business processes.

In the Global Center of Expertise, you will have the opportunity to work on the cutting-edge of digital innovation including the latest in technologies in machine learning, big data, blockchain, and IoT.

 

EXPECTATIONS AND TASKS

You will work with SAP’s latest software products, deployed on premise or in the Cloud.  Strong technical knowledge and competency in CoE Support Engineers is key to SAP’s world class services, which includes in general:

  • Planning solutions for new implementations, system consolidations or divestitures, upgrades, and migrations;
  • Architecting and designing future solution landscapes and business processes;
  • Supporting, optimizing, and stabilizing existing systems and end-to-end solutions;
  • Prototyping new solutions and innovations at customers.

Being part of a Global team, you will be working closely with SAP Development and the global SAP Support Centers to assist our customers in finding appropriate solutions in an optimal way.

When working specifically in the area of End-to-End Hybrid Operations, CoE Support Engineer will focus on establishing and optimizing customers solution operations throughout the entire application lifecycle while minimizing customer’s Total Cost of Ownership (TCO) and enabling the customer to innovate. This includes initiatives such as:

  • DevOps: review and advisory on customer’s processes and integrated tool chains for Continuous Integration and Continuous Delivery (CI/CD) that support development, change control, test automation, deployment, system provisioning, feedback loops (e.g. via Qualtrics), etc.
  • AIOps: Enabling intelligent operations to derive insights from operational data, correlate events, predict outages, etc. by leveraging Big Data, Machine Learning, and other cutting-edge technologies.
  • Process Optimization for both business and IT processes to eliminate process backlogs, exceptions, and failures and realize more value from the deployed software by using SAP proprietary analysis methodologies and technics (e.g. Business Process Analysis, Transport Execution Analysis, etc.)
  • Process Automation for both business and IT processes by leveraging supporting tools (e.g. SAP Intelligent Robotic Process Automation, SAP Conversational AI) platform and to achieve transparency, stability, efficiency, and cost reduction.

To meet these challenging requirements, you should be a quick learner with strong analytical skills.  You should also be creative, open-minded, and possess the ability to communicate and convince others without authority, based on technical facts.

Since we provide services both remote and on-site service delivery, business travel (35%) to SAP customers in North America and occasionally worldwide will be an essential part of this role. Occasional weekend work may be required.

 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

The ideal candidate will have

  • at least a Bachelor’s degree in STEM (Science, Technology, Engineering, or Mathematics).
  • 3-5 years of IT experience
  • Experience in one or more programming languages (e.g. Java, C++).
  • Experience in setting up pipelines for Continuous Delivery/Continuous Integration, test automation, , etc.
  • Experience in one or more of the following areas is a plus: Machine Learning, SAP HANA, SAP S/4HANA, SAP Applications, SAP Technology (e.g. Analytics, Big Data, IT Architecture, Landscape Optimization).

Other Desired Skills Include:

  • The ability to work independently and take ownership of the assigned tasks.
  • Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:298669 | Work Area: Customer Service and Support | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Sr Support Engineer CoE-End-to-End Hybrid Operations & DevOps

Facility:  298669
Posted Date:  Dec 7, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%
Location: 

Newtown Square, PA, US, 19073


Nearest Major Market: Philadelphia

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