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Customer Service and Support

Sr Support Engineer-CoE

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES

SAP North America Regional CoE(Center of Expertise) is part of the Intelligent Delivery Group within Customer Success. With our premium ‘Max-Attention’ offering, we establish SAP as an end-to-end solution provider for building, optimizing, maintaining innovative software solutions and allows our customers to accelerate their digital transformation journeys in becoming intelligent enterprises.

 

The CoE Engineer brings technical and/or application expert knowledge to deliver remote/onsite services together with our experts and focus on system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge.

CoE Engineer takes full responsibility for the quality of the delivered tasks and is accountable for the success, this involves analysis of highly complex business processes including root cause analysis and optimization in heterogenous system landscapes in Order-to-Cash and related processes.

As part of a global team, you will be working closely with SAP Development and other SAP Teams to assist our customers in an optimal way and to find appropriate solutions. CoE provides you opportunities to work on a variety of SAP products and technologies in all industry segments. Through our SAP internal and on-the-job training program, you will get an ideal preparation for a successful start and integration into our team.

 

Required Experience:

• Must have strong end-to-end business process know-how with Product Knowledge in S/4HANA Order to Cash, Sales or Service.

• Additional functional / technical knowledge in any of the following areas is strongly desired: Advanced Variant Configuration / Variant Configuration, Advanced Return Management, Advanced Available-to-Promise / Available-to-Promise, Sales Analytics, Direct-to-Store Delivery / Last Mile Distribution for Direct Distribution, IS-OIL, Pricing.

• Additional knowledge in any of the following areas is nice to have: S/4HANA key user extensibility tools, BTP extension tools and Application Interface Framework.

• Experienced in programming, OTC data model, root cause analysis and performance optimization.

• Fluent in English with good communication and presentation skills to convince customers and other stake holders based on facts.

• Willingness to travel 50% (after COVID19 restrictions lifted).

• Quick learner with strong analytical and logical skills.

 

 

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:298668 | Work Area: Customer Service and Support | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Sr Support Engineer-CoE

Facility:  298668
Posted Date:  Oct 24, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 50%
Location: 

Newtown Square, PA, US, 19073


Nearest Major Market: Philadelphia

Job Segment: ERP, Engineer, SAP, Cloud, Database, Technology, Engineering