Customer Service and Support

Support Engineer

Requisition ID: 339108
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Original Posting Date: 04/13/2022
Recruiter Name: J.L. Andal
Additional Locations:


Job Title: Support Engineer    


Location:  Newtown Square, PA   


Purpose and Objective: 


SAP America Inc. seeks a Support Engineer at our Newtown Square, PA location responsible for Application Process Design and Implementation.


Expectations and Tasks:


Define customer process model and execute discovery workshop. Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Define technical architecture, landscape and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Application Lifecycle Management. Setup the project and production landscape. Setup the software logistics, provide user access and introduce security aspects. Setup the migration landscape and migration tools. Implement rules for mapping and technical, rule-based data quality measures. Define the customer target operational model. Design and implement application lifecycle management. Integrate new business solutions or technical components into operation. Setup or optimize operation control center. Manage System Landscape Optimization (Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration). Participate in internal projects driven by internal requirements. Train and coach other CoE Engineers. 30% travel required.


Education and Qualifications/Skills and Competencies:


Bachelor's degree in Computer Science, Engineering, Mathematics, or related field of study and 3 years of experience required. The company will also accept a Master's degree and 2 years of experience.


Work Experience:


Experience must involve 2 years in the following: SAP HANA, SAP Workload Analysis (BASIS); Technical Writing; Business Strategies & Operation Management; SAP system analysis and performance optimization; Landscape transformation, legal entities creation and deletion; Supporting the services offered from a wide range of SLO teams; Executing the System Landscape Optimization solution & tools; SAP LT topics like Company Code Carve-out/Delete, Conversion of Chart of Accounts, Cost Center, Profit Center, Currencies, Fiscal Year, Local/Parallel Currency Conversion; SAP Integrated Business Planning (SAP IBP); SAP IBP- Demand Planning, Inventory, S&OP, Response & Supply and DDMRP; SAP Cloud Platform Integration for Data Services (CPI-DS); Development of IBP extensions, L-codes; SAP ERP, S/4HANA; ABAP Programming and Performance analysis; Solution Assessment of SAP procurement solutions, identifying risks and issues; Critical customer management and root cause analysis of complex technical issues in SAP solutions; Delivering end-to-end solution assessments for identifying the design matches SAP best practices; Delivering integration validation to ensure solutions meet SAP standards of data consistency and performance; Delivering software using Agile/scrum methodologies. 30% travel required.


Travel: 30% travel required.


Internal use only: reference code lhrs4262



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  339108
Posted Date:  Jun 10, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Newtown Square, PA, US, 19073

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