Customer Service and Support

Support Engineer

Requisition ID: 342164
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Original Posting Date: 5/6/2022

 

 

Location:  Newtown Square, PA (and various client sites nationwide)    

 

Purpose and Objective:  

SAP America, Inc. seeks a Support Engineer at our Newtown Square, PA location and various client sites nationwide responsible for performing and leading overall analysis of situation at key accounts. Identify top issues in key account engagements.

 

Expectations and Tasks:

Lead analysis of system landscape and technical issues. Lead analysis of core business processes for all applications. Lead analysis of system and application operation. Deliver functional or technical tasks in MaxAttention projects. Bring technical or application expert knowledge into the project. Co-operate with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks. Deliver Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical. Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services. Learn to deliver onsite services as functional expert for broad area of topics. Deliver Expert Guided Implementation. Actively provide customer feedback to development based on delivery. Analyze functional gaps in ICC and developments to close gaps. Implement specific best practice operations scenarios. Develop trainings, specifications and documentation. Ensure that services and documentation are available and up to date for the respective area of expertise. Take over development tasks in projects or service development. Deliver root cause analysis, provides solutions, and delivers services for specific fields/areas. 30% travel required to various client sites nationwide.

 

Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Business Engineering, Management, Information Systems or related field of study and 3 years of experience required. The company will accept a Master's degree and 2 years of experience. Employer will accept pre-bachelor’s degree experience.

 

Work Experience:

Experience must involve 2 years in the following: SAP Procurement solution – Materials management; Delivering data consistency solutions in the Materials management module; Deliver solution assessments to match design with best practices and analysis of identified GAPs; Using tools for performance analysis, tracing, code inspection; SAP Error handling and monitoring frameworks such as AIF, FEH, PPO; Troubleshooting project/support issues on IDocs and web services; SAP ERP, S/4 HANA; ABAP programming and troubleshooting; Root cause analysis of complex technical issues in SAP solutions; Supported full lifecycle project phases with premium services: including blueprint design, configuration, functional specification design/delivery, user training/demos, testing, go-live and production support; Solution Assessment of SAP procurement solutions, identifying risks and issues; SAP general system analysis and performance analysis optimization; SAP Ariba development for indirect and direct procurement scenarios; SAP Cloud Integration Gateway - integration with SAP Ariba; Supported customer’s escalations and critical productive situations acting as a DEA or providing Backoffice support; Provide Backoffice support for service positioning and scoping calls with customers; iRPA and Machine Learning and their usage in procurement scenarios; SAP OpenText Vendor Invoice Management analysis, configuration, and optimization support; SAP Material Ledger and Inventory Management; Business Partner and CVI (Customer Vendor Integration) in conversion projects. 30% travel required to various client sites nationwide.

 

Travel: 30% travel to various client sites nationwide required.

Internal use only: reference code lhrs4262

 

EX:OUT

 SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.


EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  342164
Posted Date:  Jun 5, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%
Location: 

Newtown Square, PA, US, 19073

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