Customer Service and Support

Support Engineer

Requisition ID: 346665
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Original Posting Date: 6/17/2022



Location:  Newtown Square, PA (and various client sites nationwide)


Purpose and Objective: 

SAP Labs, LLC seeks an Support Engineer at our Newtown Square, PA location (and various client sites nationwide) responsible for performing and leading overall analysis of situation at key accounts. Identify top issues in key account engagements.


Expectations and Tasks:

Lead analysis of system landscape and technical issues. Lead analysis of core business processes for all applications. Lead analysis of system and application operation. Deliver functional or technical tasks in MaxAttention projects. Bring technical or application expert knowledge into the project.  Co-operate with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks. Deliver Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical. Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/Validation, Empowering trainings and workshops and Engineering Services. Learn to deliver onsite services as functional expert for broad area of topics. Deliver Expert Guided Implementation. Actively provide customer feedback to development based on delivery. Analyze functional gaps in ICC and developments to close gaps. Implement specific best practice operations scenarios. Develop trainings, specifications and documentation. Ensure that services and documentation are available and up to date for the respective area of expertise. Take over development tasks in projects or service development. Deliver root cause analysis, provides solutions, and delivers services for specific fields/areas. 30% travel required to various client sites nationwide.


Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Mathematics, or related field of study and 3 years of experience required. The company will also accept a Master's degree and 2 years of experience.


Work Experience: 

Experience must involve 2 years in the following: SAP MM/IM; SAP S/4HANA Sourcing and Procurement domain; Integrating SAP Ariba procurement solutions with SAP S/4HANA and SAP ERP; SAP Ariba Sourcing and Contracts, Buying & Invoicing; SAP Field Glass; Programming with SAP ABAP and SQL; Technical aspects of integration of procurement solutions on SAP S/4HANA Cloud; Critical Customer Management and root cause analysis of complex technical issues in SAP; Delivering solution assessment of customer SAP Procurement systems end-to-end to align with SAP best practices; Delivering Integration validation and Performance optimization to ensure solutions meet SAP standards; SAP IS-Retail domain; and JDA Demand & Forecasting, Assortment Planning, Allocation & Replenishment Planning, Macro Space Planning & Merchandise Financial Planning domains. 30% travel to various client sites nationwide required.


Travel:  30% travel to various client sites nationwide required.

Internal use only: reference code lhrs4262


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  346665
Posted Date:  Aug 14, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Newtown Square, PA, US, 19073

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Nearest Major Market: Philadelphia

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