Share this Job

C/4 HANA Technology Consultant - CX Expert Services Central Delivery Job

Apply now »

Date: May 20, 2019

City: São Leopoldo, RS, BR

Company: SAP

Requisition ID: 208914
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE OF THE JOB

Within the SAP Customer Experience Business Unit, Expert Services plays a crucial role to proactively drive and safeguard implementations for success and continuous adoption. Whether it is safeguarding strategic customers and lighthouse projects, sharing best practices, introducing new solutions or enabling the eco-system, the key goal is to drive customer success with adoption and customer satisfaction, leading to references and cloud license renewal.
As a technology consultant, you deliver your technical expertise and experience in all phases of the product and customer engagement lifecycle – from contract closure through implementation, go-live, continuous operation, renewal or expansion of C/4HANA solutions.
Working closely with Product Management and Engineering, you are always on the cutting edge of the latest technology and features in the SAP Customer Experience portfolio, with focus on SAP Sales and Service Cloud. This presents an ideal opportunity to always be current with the very latest SAP has to offer.
As a member of this team you will advise and guide our customers and partners, identify technology trends and customer needs to help the solution & product management teams with the ongoing product development. In addition, you will share your experience with the internal and external consulting community, to guarantee customer satisfaction.

KEY ACCOUNTABILITIES

  • Support Service Delivery Managers in qualifying customer requests:  define scope, timeline and effort of service engagement
  • Deliver expert services to customers, partners or internal stakeholders
  • Support critical customer situations and/or de-escalations with the focus on product and implementation challenges
  • Enablement and knowledge transfer of best practices to internal and external parties with the goal of growing the ecosystem
  • Architect appropriate solution strategies through the analysis and understanding of business requirements
  • Develop and maintain a deep expert knowledge in the areas of SAP Sales and Service Cloud, along with new emerging technologies and additions to the SAP solution portfolio
  • Advise customers, partners and colleagues on functions and features in the areas of extensibility, integration, data migration, performance, etc.
  • Communicate and advise customers and partners across project organizations, hierarchy levels and cultures

EDUCATION, EXPERIENCE AND COMPETENCIES

  • University degree in computer science, comparable education or job experience
  • Work experience in SAP environment
  • Project / customer / consulting expertise
  • CRM domain knowledge
  • Complex business software implementation experience
  • Hands on experience with SAP Sales Cloud (formerly known as SAP Cloud for Customer)
  • Capabilities in performance analysis of different SAP Sales and Service Cloud scenarios
  • Customer goal and solution oriented, technology knowledgeable, eager to learn 
  • Strong communication and collaboration skills and ability to present complex information in a clear and appealing manner
  • Fluent Spanish and English language skills (both verbal & written)
  • Although the majority of our services are conducted remotely, some as-needed travel is required (0-20%)

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:


Job Segment: ERP, Engineer, Consulting, Developer, Product Development, Technology, Engineering, Research