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Services Architecture Expert

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Date: Feb 20, 2021

City: Palo Alto, CA, US

Company: SAP

Requisition ID: 276243
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time

Original Posting Date: January 22, 2021



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Location:  Palo Alto, CA


Purpose and Objective:  
SAP America, Inc seeks a Services Architecture Expert at our Palo Alto, CA location to carry out application and process specific expert consulting for several Analytical application area(s), such as the following: SAP Business Warehouse, SAP Business Objects, SAP Cloud Analytics, and SAP HANA & IOT.   


Expectations and Tasks: 
Create business blueprint and carries out implementation based on blueprints. Create test cases. Carry out test scheduling and execution, key user training, go live support, and post go live support. Defines and delivers innovation IT strategy for SAP customers. Facilitate collaborative architecture discussions with our customers IT and business executives. Provide support in escalated projects. Performs feasibility studies and solution reviews which include development of 3-5 years strategic roadmaps encompassing the evolution of enterprise business solution portfolios from current to future state. Support pre-sales activities (license and consulting), including scoping project time and expenses, deciding overall architecture of the proposed solution, and staffing requirements. Select or dismiss project team members, including SAP and/or Partner consultants. Take over responsibility, from time to time, as a project team lead. Take responsibility, from time to time, as team lead and supports respective line manager(s) in people development tasks. Carry out detailed planning of process implementation. Establishes trusted, long-term relationships with customers to drive action plans resulting from SAP’s engagement with customers, specifically with Banks and Insurance companies. Define detailed blueprints for development requirements and integration to SAP and non-SAP systems. Perform industry/corporate process implementation across all related applications (SAP/non-SAP, On Premise, and cloud-based). Develop and assure quality of process models. Demonstrate expert knowledge of modeling standards and tools. Serve as part of the project governance and represents key decisions and issues to customer executives. Lead the design and global roll out of standardized practice delivery methodologies and assets. Serve as dotted-line manager to practice solutions architects providing thought leadership to ensure accurate scoping and labor estimates occur across the regions. Serve as a liaison into Product Development to ensure close alignment with software versioning and release management.  Provide regular product roadmap briefings to extended services practice consultants and services leadership. Serve as a customer advocate to Product Development representing customer requested features and enhancements. Collaborate with other GPLs to develop cross-platform integration strategies and best practices. Liaison to field sales (license, services) and presales teams to ensure accuracy in positioning and scoping of services opportunities. Assist with build-out and in some cases delivery of enablement and training content for the represented practice consultants. Establish delivery best practices and leads in the publishing of supporting artifacts for extended practice community. Assist with publishing practice JAM pages, practice blogs and posting artifacts and best practices to knowledge bases. Secondary responsibility for the global practice revenue number and works closely with Hybris services leadership to ensure global practice financial goals are achieved. Dotted-line reporting into regional delivery leaders helping to ensure project success (quality) and positive customer outcomes occur. When necessary, the GPL can assist with customer escalations and issue resolution. GPL will carry a reduced billable utilization target and also GPL will have regional delivery consultants as direct reports. 50% travel required. Telecommuting permitted.


Education and Qualifications/Skills and Competencies: 
Bachelor's degree in Computer Science, Math, Engineering, Business Administration, or related field of study and 7 years of experience required. The company will also accept a Master's degree and 5 years of experience. Employer will accept three-year degree or combination of degrees and diplomas as meeting the bachelor's degree requirement.


Work Experience: 
Experience must involve 5 years in the following: Knowledge of implementation methodologies; Understands product management function and how to engage; Define content enablement across a spectrum of stakeholders; Coordinate Partner enablement; and Understands key business metrics for Professional Services and drives business accordingly. 50% travel required. Telecommuting permitted.
Travel:  50% travel required.


Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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